Emotional Footprint Awards 2020

Web Experience Management


SoftwareReviews names concrete5, Episerver Digital Experience Cloud, Enonic XP, Bloomreach Experience Platform, Squarespace, Weebly, Evoq Content, Kentico Xperience, and Progress Sitefinity as Web Experience Management Emotional Footprint Award Winners.

Web Experience Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


concrete5

concrete5

concrete5 is an Open Source Content Management System (CMS). Empower your editors to create and share more content.

9.3

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 95% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
28Reviews

Episerver

Episerver Digital Experience Cloud

Episerver Digital Experience Cloud platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
12Reviews

Enonic

Enonic XP

Enonic is a hybrid CMS, offering headless and classic content management in one. Build PWAs, complex websites, and web-based APIs fast, and host them with our fully managed Experience Cloud.

8.9

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 92% Positive