What is HCL Digital Experience?
HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HCL Digital Experience?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Continually Improving Product
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Content Repository
Analytics and Reporting
Content Security
Digital Asset Management
Management Interface
Web Publishing Capabilities
Social Media Integration
Standard Templates
Multi Channel Support
E-Commerce Integration
Translation Facilitation
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Vendor Support
Ease of Customization
Ease of Data Integration
Ease of Implementation
HCL Digital Experience Reviews
Marjan H.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2023
An amazing tool that satisfies their customers.
Likeliness to Recommend
What differentiates HCL Digital Experience from other similar products?
This platform has several elements that contribute to the creation of a unified experience. It provides current and adaptable tools and technology. It also provides personalized access to services, social material, information, and apps. It reduces complexity. It also enables module separation in different portlets. It also includes a sophisticated search engine and pre-installed components. It allows me to approve stuff at various levels before it is published.
What is your favorite aspect of this product?
This platform has greatly aided me in providing engaging experiences to my digital consumers by producing material that is uniquely suited to each user’s tastes. It has made it easier for me to execute my company campaigns across many platforms and provide responsive material for my subscribers. I can now complete administrative responsibilities more swiftly and efficiently. Setting up the administration portlets was simple and adaptable. I also like how this solution simplifies the digital experience and increases interaction. Improve productivity by creating personalized digital experiences for my customers, partners, or staff.
What do you dislike most about this product?
A specific development would be too expensive using HCL Digital Experience. Web content management is also not compatible with all browsers. Installing Digital Data Connector, WPS, Case Manager, and Domino also takes too long. Certification and practice are similarly demanding and have expiration dates.
What recommendations would you give to someone considering this product?
HCL Digital Experience takes care of all of my enterprise content management requirements. Its strength is that it utilizes Java, making it an excellent choice for a team that includes Java developers. It naturally supports single-page applications as well as current responsive frameworks. It’s ideal for providing personalized content to any user on any device. I can give personalized useful content to any user on any device by leveraging their personalization and content-a-service features. It’s a super-powerful platform that allows users to create rich experiences straight out of the box while also offering extensive customizability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Jenn W.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Aug 2020
Only the best from IBM! :)
Likeliness to Recommend
What differentiates HCL Digital Experience from other similar products?
Integration, depth of security and scalability
What is your favorite aspect of this product?
security and the existing relationship helps to bond the product to the strategy
What do you dislike most about this product?
Sometimes there are struggles between LOB and IBM when changes are desired and lengthy to deploy
What recommendations would you give to someone considering this product?
Although pricey - this is IBM with a fantastic score card to support your business. IF you are are a small business- other options may be better for your organization. If you are looking for usability, scalability and security and can absorb the price - they are definitely worth a serious look.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jul 2020
User friendly, high level of functionality
Likeliness to Recommend
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Saves Time
Cons
- Vendor's Interest First
- Under Delivered
- Charges for Enhancements