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Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

8.5 / 10

Category

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

79 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

0% Negative
12% Neutral
88% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 85

Content Security

93

Analytics and Reporting

88

Web Publishing Capabilities

87

Content Repository

86

Management Interface

86

Digital Asset Management

84

Translation Facilitation

82

Standard Templates

82

Social Media Integration

81

Multi Channel Support

81

E-Commerce Integration

79

Vendor Capability Ratings

Average 83

Ease of IT Administration

88

Ease of Implementation

87

Vendor Support

86

Ease of Customization

86

Ease of Data Integration

85

Usability and Intuitiveness

83

Quality of Features

83

Availability and Quality of Training

81

Breadth of Features

80

Business Value Created

79

Product Strategy and Rate of Improvement

78

Crownpeak Digital Experience Platform Reviews

Valentin S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

create better online marketing.

Likeliness to Recommend

89

What differentiates Crownpeak Digital Experience Platform from other similar products?

One of the most similar solutions to Crownpeak is the Yext tool, because it has a good set of functions which can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.

What is your favorite aspect of this product?

has created a positive impact on our business, making a return on all of our content. Through Crownpeak we can manage all the content of our websites and create unique experiences with all clients. Its price is accessible and it provides us with digital quality, always counting on the best in artificial intelligence technology. thanks to tag management we can maximize productivity and generate more customer traffic on our website.

What do you dislike most about this product?

There really is nothing else that disguised us from this flexible and easy to implement tool, it has allowed us to perform a better workflow, our sales have increased considerably with this platform.

What recommendations would you give to someone considering this product?

its usability is quite flexible and adapts to any organization, whether large or small, from customer service to the functions and characteristics of this platform, they create good performance in our company. The support is one of the best I have seen, it has created a good impact because we have received good attention and they have provided us with excellent solutions.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Georgina b.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

good functions and great features.

Likeliness to Recommend

89

What differentiates Crownpeak Digital Experience Platform from other similar products?

It is an exceptional work tool, it has allowed us to create unique experiences, create an accessible and optimal workflow, it is one of the best solutions for large and small teams, because it helps improve collaborations, marketing and maximizes quality in the content created and experiences with customers, Crownpeak is a tool through which we can obtain greater performance.

What is your favorite aspect of this product?

It provides incredible functions to manage all the documents, content and workflow of our organization. It allows you to create reports of all the content created and carry out an analysis of it. It is a great tool for remote collaborations with our entire work team. It gives us customizable templates for our content and multi-channel marketing.

What do you dislike most about this product?

It has not really presented any disadvantage and this is something extremely important for our organization. customer service is wonderful, and is always attentive to the needs that we may need.

What recommendations would you give to someone considering this product?

it is very likely, because it provides functions and characteristics suitable for any organization, customer service works in an organized way and responds to requests as soon as possible, implementing this tool in our organization has been very easy, it keeps track of all activities, visitors , customer engagement and sentiment is possible using Crownpeak.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Stacey F.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Great software, easy to transition, adapts well

Likeliness to Recommend

44

What differentiates Crownpeak Digital Experience Platform from other similar products?

Their actual focus towards web based operations that are constantly evolving

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I have no dislikes at this time

What recommendations would you give to someone considering this product?

Accessibility and compatibility

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Cons

  • Less Effective Service
  • Wastes Time

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