Crownpeak Digital Experience Platform Logo Award Winner Product Badge
Crownpeak Digital Experience Platform Logo Award Winner Product Badge
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

8.1 / 10
Category
Crownpeak Digital Experience Platform
8.1 / 10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

81 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 86

Content Security

92

Analytics and Reporting

88

Content Repository

87

Web Publishing Capabilities

87

Management Interface

86

Standard Templates

84

Digital Asset Management

84

Translation Facilitation

83

E-Commerce Integration

80

Social Media Integration

80

Multi Channel Support

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

98

Quality of Features

98

Availability and Quality of Training

96

Ease of Data Integration

96

Ease of Implementation

95

Vendor Support

93

Ease of Customization

91

Breadth of Features

90

Usability and Intuitiveness

90

Product Strategy and Rate of Improvement

88

Business Value Created

86

Crownpeak Digital Experience Platform Reviews

Fedor L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Robust Content and Campaign Tools

Likeliness to Recommend

9 / 10

What differentiates Crownpeak Digital Experience Platform from other similar products?

A digital experience platform (DXP) like Crownpeak can help marketing teams manage a seamless digital experience across channels. Crownpeak offers an extensive tool set purpose-built for digital marketers. Crownpeak offers customizable content modeling, integrated digital asset management, personalized CMS templates, and an intuitive hybrid editor to streamline content creation across channels. The campaign builder and analytics integrations also connect experiences to marketing performance. This level of flexibility and cohesion is unmatched.

What is your favorite aspect of this product?

Crownpeak is a lifesaver for maintaining brand consistency, quality standards, and compliance as our marketing campaigns and sites rapidly multiply. The workflow engine is advanced, and the digital asset repository is centralized, creating the perfect source of truth. Our team can collaborate smoothly with bulk actions across sites and fine-tuned role permissions. Advanced features can unlock optimization potential.

What do you dislike most about this product?

Crownpeak is excellent at campaign building and governance. Integrating more predictive insights could be valuable. There is certainly headroom to leverage automation and analytics here.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Koutarou K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Unmatched Headless Flexibility and Extensibility

Likeliness to Recommend

9 / 10

What differentiates Crownpeak Digital Experience Platform from other similar products?

One major advantage of Crownpeak's headless DXP approach is unmatched flexibility, as it separates content from display layers. This allows for full control over rendering experiences across devices and touchpoints. Fully exposed APIs enable seamless integration with any frontend stack. These cloud-native capabilities accelerate the shipping of modular, scalable software. Crownpeak makes it easy to embed personalization dynamically, with robust user segmentation options to target and test custom experiences to improve engagement. The intuitive experiment console measures performance variations to double-down on what delights users most.

What is your favorite aspect of this product?

Crownpeak's Bulletproof Skeleton provides robust QA built-in, which bakes comprehensive testing into the foundation of every experience. The time saved from manual regression testing allows for more focus on strategic tasks rather than rote quality checks. Our team can confidently enhance experiences faster, knowing Crownpeak has our back.

What do you dislike most about this product?

It is helpful to have some familiarity with headless architectures to leverage the DXP's full capabilities.

What recommendations would you give to someone considering this product?

I recommend Crownpeak for software teams looking for an all-in-one hub for digital experience mastery. Crownpeak delivers on all fronts, with CMS flexibility, experimentation capabilities, and integrated QA freeing up engineering capacity while continuously improving product quality and customer satisfaction. This winning combination of value earns my strongest recommendation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ivonne L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Flexible Web Experiences for Any Device

Likeliness to Recommend

9 / 10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Its digital experience management (DXM) solution enables crafting multichannel digital experiences tailored to any device form factor. Responsive layouts ensure that your resource portal looks great on both desktop and mobile devices. Custom branding and personalized content zones also help promote adoption across different groups. Crownpeak is excellent at headless integration, which allows for the consolidation of text, documents, and media from various repositories into unified interfaces. This approach avoids content duplication since Crownpeak ingests materials from primary sources.

What is your favorite aspect of this product?

No coding expertise is required to create distribution hubs with the visual, point-and-click page builder. Streamlining how different groups access resources saves tons of manual emailing and spreadsheets. Forms with conditional logic also allow you to collect usage data from teams for metrics-driven planning. Combining resources into a single, branded portal with role-based access makes distribution systematic.

What do you dislike most about this product?

Although newcomers may find the extensive configuration options initially complex, they provide flexibility for customization. Automated workflows can take some time to master, but intuitive UX design and helpful documentation can speed up the process.

What recommendations would you give to someone considering this product?

Crownpeak is a game changer for distribution coordinators looking to upgrade their rigid portals or modernize manual processes. The DXM platform centralizes all vital distribution tasks, from asset ingestion to access controls, within flexible, branded experiences that teams actually want to use. By adopting Crownpeak, you can eliminate productivity bottlenecks and redundancies from legacy systems, resulting in improved operational efficiency.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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