HCL Digital Experience Customer Reviews 2023

What is HCL Digital Experience?

HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Company Details

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HCL Digital Experience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Digital Experience.

84 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Digital Experience?

6% Negative

9% Neutral

85% Positive

Pros

Reliable
Respectful
Acts with Integrity
Continually Improving Product

Cons

Under Delivered

Feature Ratings

Average 79

Content Security

83

Content Repository

83

Analytics and Reporting

82

Digital Asset Management

81

Management Interface

81

Web Publishing Capabilities

79

Social Media Integration

78

Standard Templates

77

Multi Channel Support

77

E-Commerce Integration

75

Translation Facilitation

74

Vendor Capability Ratings

Average 80

Quality of Features

84

Business Value Created

84

Vendor Support

82

Ease of Implementation

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of Customization

79

Usability and Intuitiveness

79

Ease of IT Administration

78

Breadth of Features

77

Product Strategy and Rate of Improvement

76

Also Featured in...

Digital Experience - Midmarket

Score 8.0

View HCL Digital Experience in this category (opens in a new tab)

HCL Digital Experience Reviews

Jenn W.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Only the best from IBM! :)

Likeliness to Recommend

7 / 10

What differentiates HCL Digital Experience from other similar products?

Integration, depth of security and scalability

What is your favorite aspect of this product?

security and the existing relationship helps to bond the product to the strategy

What do you dislike most about this product?

Sometimes there are struggles between LOB and IBM when changes are desired and lengthy to deploy

What recommendations would you give to someone considering this product?

Although pricey - this is IBM with a fantastic score card to support your business. IF you are are a small business- other options may be better for your organization. If you are looking for usability, scalability and security and can absorb the price - they are definitely worth a serious look.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Airon A.

Role: Operations
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

I highly recommend products and services from IBM

Likeliness to Recommend

9 / 10

What differentiates HCL Digital Experience from other similar products?

They are always on top of the business requirements identifying issues and resolving them during implementation.

What is your favorite aspect of this product?

It is user friendly and easy to navigate.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

I highly recommend the product due to customer support and functionality.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Roman L.

Role: Information Technology
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use for everyone.

Likeliness to Recommend

8 / 10

What differentiates HCL Digital Experience from other similar products?

It offers more support, and user friendly features.

What is your favorite aspect of this product?

It keeps us ahead of our industry.

What do you dislike most about this product?

Nothing it only benefits.

What recommendations would you give to someone considering this product?

Do your proper research and understand what you need and what they have to offer and make sure its something that will be beneficial for you.

Pros

Reliable
Trustworthy
Saves Time
Security Protects

Cons

Less Generous
Less Friendly Negotiation

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HCL Digital Experience

HCL Digital Experience

What is HCL Digital Experience?

Company Details

Need Assistance?

HCL Digital Experience Ratings

84 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love HCL Digital Experience?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Digital Experience - Midmarket

HCL Digital Experience Reviews

Jenn W.

Only the best from IBM! :)

Likeliness to Recommend

Pros

Airon A.

I highly recommend products and services from IBM

Likeliness to Recommend

Pros

Roman L.

Easy to use for everyone.

Likeliness to Recommend

Pros

Cons

Most Popular HCL Digital Experience Comparisons

WordPress.com

Wix

Progress Sitefinity

Oracle WebCenter Sites

Adobe Experience Manager

Concrete CMS

Feature Ratings

Content Security

Content Repository

Analytics and Reporting

Digital Asset Management

Management Interface

Web Publishing Capabilities

Social Media Integration

Standard Templates

Multi Channel Support

E-Commerce Integration

Translation Facilitation

Vendor Capability Ratings

Quality of Features

Business Value Created

Vendor Support

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement