HCL Digital Experience Logo
HCL Digital Experience Logo
HCL Technologies Limited

HCL Digital Experience

7.2 / 10
Category
HCL Digital Experience
7.2 / 10

What is HCL Digital Experience?

HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Company Details


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Awards & Recognition

HCL Digital Experience won the following awards in the Digital Experience - Midmarket category

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HCL Digital Experience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Digital Experience.

84 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Digital Experience?

6% Negative
8% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Continually Improving Product

Cons

  • Under Delivered

Feature Ratings

Average 80

Content Repository

82

Analytics and Reporting

82

Content Security

82

Digital Asset Management

81

Management Interface

81

Web Publishing Capabilities

79

Social Media Integration

77

Standard Templates

77

Multi Channel Support

77

E-Commerce Integration

75

Translation Facilitation

73

Vendor Capability Ratings

Average 80

Ease of IT Administration

89

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

85

Business Value Created

83

Availability and Quality of Training

82

Quality of Features

81

Breadth of Features

80

Vendor Support

79

Ease of Customization

78

Ease of Data Integration

77

Ease of Implementation

75

HCL Digital Experience Reviews

Marjan H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

An amazing tool that satisfies their customers.

Likeliness to Recommend

8 / 10

What differentiates HCL Digital Experience from other similar products?

This platform has several elements that contribute to the creation of a unified experience. It provides current and adaptable tools and technology. It also provides personalized access to services, social material, information, and apps. It reduces complexity. It also enables module separation in different portlets. It also includes a sophisticated search engine and pre-installed components. It allows me to approve stuff at various levels before it is published.

What is your favorite aspect of this product?

This platform has greatly aided me in providing engaging experiences to my digital consumers by producing material that is uniquely suited to each user’s tastes. It has made it easier for me to execute my company campaigns across many platforms and provide responsive material for my subscribers. I can now complete administrative responsibilities more swiftly and efficiently. Setting up the administration portlets was simple and adaptable. I also like how this solution simplifies the digital experience and increases interaction. Improve productivity by creating personalized digital experiences for my customers, partners, or staff.

What do you dislike most about this product?

A specific development would be too expensive using HCL Digital Experience. Web content management is also not compatible with all browsers. Installing Digital Data Connector, WPS, Case Manager, and Domino also takes too long. Certification and practice are similarly demanding and have expiration dates.

What recommendations would you give to someone considering this product?

HCL Digital Experience takes care of all of my enterprise content management requirements. Its strength is that it utilizes Java, making it an excellent choice for a team that includes Java developers. It naturally supports single-page applications as well as current responsive frameworks. It’s ideal for providing personalized content to any user on any device. I can give personalized useful content to any user on any device by leveraging their personalization and content-a-service features. It’s a super-powerful platform that allows users to create rich experiences straight out of the box while also offering extensive customizability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jenn W.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Only the best from IBM! :)

Likeliness to Recommend

7 / 10

What differentiates HCL Digital Experience from other similar products?

Integration, depth of security and scalability

What is your favorite aspect of this product?

security and the existing relationship helps to bond the product to the strategy

What do you dislike most about this product?

Sometimes there are struggles between LOB and IBM when changes are desired and lengthy to deploy

What recommendations would you give to someone considering this product?

Although pricey - this is IBM with a fantastic score card to support your business. IF you are are a small business- other options may be better for your organization. If you are looking for usability, scalability and security and can absorb the price - they are definitely worth a serious look.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2020

User friendly, high level of functionality

Likeliness to Recommend

7 / 10

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Saves Time

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

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