Sitecore Experience Platform Customer Reviews 2023

What is Sitecore Experience Platform?

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

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Sitecore Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sitecore Experience Platform.

82 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sitecore Experience Platform?

11% Negative

8% Neutral

81% Positive

Pros

Transparent
Client's Interest First
Trustworthy
Respectful

Feature Ratings

Average 79

Content Repository

83

Standard Templates

82

Content Security

82

Digital Asset Management

82

Management Interface

82

Web Publishing Capabilities

78

E-Commerce Integration

78

Social Media Integration

77

Analytics and Reporting

77

Translation Facilitation

75

Multi Channel Support

74

Vendor Capability Ratings

Average 80

Business Value Created

87

Quality of Features

86

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

80

Availability and Quality of Training

79

Ease of Implementation

78

Usability and Intuitiveness

77

Ease of IT Administration

76

Vendor Support

76

Breadth of Features

76

Also Featured in...

Digital Experience - Enterprise

Score 8.2

View Sitecore Experience Platform in this category (opens in a new tab)

Sitecore Experience Platform Reviews

Thania D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Helps create satisfying experiences

Likeliness to Recommend

9 / 10

What differentiates Sitecore Experience Platform from other similar products?

Unlike other systems, this tool has many capabilities that make it one of the most used in large companies, because the tool covers every aspect that refers to real-world interactions with customers without being a complicated tool or one that does not integrate. with other systems

What is your favorite aspect of this product?

Helps to create more precise content that attracts customers by developing techniques that help the digital growth of brands, constantly innovating to adapt to the requirements of professionals of these times, being a universal benchmark for content management and efficient marketing and campaign processes

What do you dislike most about this product?

I have no problems but it would be appropriate to have a trial version

What recommendations would you give to someone considering this product?

Helps create good customer experiences by serving them without complications

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Arun k.

Role: Consultant
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product!

Likeliness to Recommend

9 / 10

What differentiates Sitecore Experience Platform from other similar products?

Reliability, Easy to customize,

What is your favorite aspect of this product?

Experience platform

What do you dislike most about this product?

Sitecore Commerce

What recommendations would you give to someone considering this product?

I recommend this for big enterprises.

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Rathan R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product with easy to use.

Likeliness to Recommend

10 / 10

What differentiates Sitecore Experience Platform from other similar products?

Quality and robust

What is your favorite aspect of this product?

High availability

What do you dislike most about this product?

Support factor

What recommendations would you give to someone considering this product?

Start with trail version

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Sitecore Experience Platform

Sitecore Experience Platform

What is Sitecore Experience Platform?

Company Details

Need Assistance?

Sitecore Experience Platform Ratings

82 Likeliness to Recommend

99 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Sitecore Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Digital Experience - Enterprise

Sitecore Experience Platform Reviews

Thania D.

Helps create satisfying experiences

Likeliness to Recommend

Pros

Arun k.

Fantastic product!

Likeliness to Recommend

Pros

Rathan R.

Fantastic product with easy to use.

Likeliness to Recommend

Pros

Most Popular Sitecore Experience Platform Comparisons

WordPress.com

Wix

Progress Sitefinity

HCL Digital Experience

Oracle WebCenter Sites

Adobe Experience Manager

Feature Ratings

Content Repository

Standard Templates

Content Security

Digital Asset Management

Management Interface

Web Publishing Capabilities

E-Commerce Integration

Social Media Integration

Analytics and Reporting

Translation Facilitation

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Breadth of Features