WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.7 / 10
Category
WordPress.com
8.7 / 10

What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

87

Content Repository

84

E-Commerce Integration

84

Management Interface

84

Standard Templates

84

Social Media Integration

84

Digital Asset Management

83

Analytics and Reporting

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 83

Ease of IT Administration

93

Ease of Implementation

90

Quality of Features

90

Usability and Intuitiveness

90

Availability and Quality of Training

88

Ease of Customization

88

Ease of Data Integration

87

Product Strategy and Rate of Improvement

87

Breadth of Features

85

Vendor Support

84

Business Value Created

81

WordPress.com Reviews

Shivam V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic platform for beginners

Likeliness to Recommend

9 / 10

What differentiates WordPress.com from other similar products?

WordPress.com stands out with its user-friendly interface, customizable themes, and extensive plugin ecosystem, making website creation easy for users without technical expertise.

What is your favorite aspect of this product?

I love how easy it is to create and manage a professional website on WordPress.com, thanks to its user-friendly interface.

What do you dislike most about this product?

One thing I dislike about WordPress.com is the limited flexibility and customization options compared to the self-hosted WordPress.org platform.

What recommendations would you give to someone considering this product?

Explore WordPress.com's themes and plugins to ensure they fit your needs. Be aware of its limitations compared to self-hosted WordPress.org. Great for beginners but understand its features and limitations.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Edimar B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2024

Its complicated to start without help

Likeliness to Recommend

8 / 10

What differentiates WordPress.com from other similar products?

A large and active community of users, developers, and support resources, including forums, documentation, and tutorials.

What is your favorite aspect of this product?

The availability of various themes and customization options to create unique and visually appealing websites tailored to their needs.

What do you dislike most about this product?

For beginners, learning curve is complicated when it comes to understanding all the features, settings, and customization options available.

What recommendations would you give to someone considering this product?

Join the WordPress.com community forums, it will help a lot.

Pros

  • Transparent
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Paturi M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to design the websites

Likeliness to Recommend

9 / 10

What differentiates WordPress.com from other similar products?

WordPress provides the front-end, back-end , and database connectivity for the website

What is your favorite aspect of this product?

The tools provided to design a website in a easy way

What recommendations would you give to someone considering this product?

I will recommend WordPress to develop a different kinds of Websites.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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