Automattic

WordPress.com

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

7.1

Composite Score

Composite
Score

+64

Emotional Footprint

Emotional
Footprint

80%

Likeliness to Recommend

Likeliness
to Recommend

7/7 in Web Experience Management

Response
Distribution
56Reviews
Category Features
  • Analytics and Reporting
  • |
  • Multi-Channel Support
  • |
  • E-commerce Integration
  • |
  • Web Publishing Capabilities
  • |
  • Management Interface
  • |
  • Digital Asset Management
  • |
  • Content Security
  • |
  • Standard Templates
  • |
  • Translation Facilitation
  • |
  • Social Media Integration
  • |
  • Content Repository

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $499

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Operations

Wordpress is user-friendly however not as advanced a feature

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Analytics and Reporting
  • 2
  • Content Repository
  • 2
  • Content Security
  • 2
  • Digital Asset Management
  • 2
  • Management Interface
  • 2
  • Multi-Channel Support
  • 2
  • Social Media Integration
  • 2
  • Standard Templates
  • 2
  • Translation Facilitation
  • 2
  • Web Publishing Capabilities
Does Not Recommend
6/10

Consultant

Easy to use but lackluster in features. Rigid and without features when compared to free wordpress.org counterpart when used properly.

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 4
  • Ease of Customization
  • 1
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 1
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • -
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Analytics and Reporting
  • -
  • Content Repository
  • 2
  • Content Security
  • 4
  • Digital Asset Management
  • 4
  • Management Interface
  • 1
  • Multi-Channel Support
  • -
  • Social Media Integration
  • 4
  • Standard Templates
  • -
  • Translation Facilitation
  • 4
  • Web Publishing Capabilities
Recommends
9/10

Human Resources

The best support for Web design

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Analytics and Reporting
  • 3
  • Content Repository
  • 3
  • Content Security
  • 4
  • Digital Asset Management
  • 3
  • E-commerce Integration
  • 3
  • Management Interface
  • 4
  • Multi-Channel Support
  • 3
  • Social Media Integration
  • 3
  • Standard Templates
  • 4
  • Translation Facilitation
  • 3
  • Web Publishing Capabilities