All Reviews

Response
Distribution
125Reviews

Automattic

WordPress.com

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

7.7

Composite Score

Composite
Score

--

CX Score

CX
Score

+74

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
125Reviews

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Operations

Wordpress is user-friendly however not as advanced a feature

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Analytics and Reporting
  • 2
  • Content Repository
  • 2
  • Content Security
  • 2
  • Digital Asset Management
  • 2
  • Management Interface
  • 2
  • Multi-Channel Support
  • 2
  • Social Media Integration
  • 2
  • Standard Templates
  • 2
  • Translation Facilitation
  • 2
  • Web Publishing Capabilities
Does Not Recommend
6/10

Consultant

Easy to use but lackluster in features. Rigid and without features when compared to free wordpress.org counterpart when used properly.

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 4
  • Ease of Customization
  • 1
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 1
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • -
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Analytics and Reporting
  • -
  • Content Repository
  • 2
  • Content Security
  • 4
  • Digital Asset Management
  • 4
  • Management Interface
  • 1
  • Multi-Channel Support
  • -
  • Social Media Integration
  • 4
  • Standard Templates
  • -
  • Translation Facilitation
  • 4
  • Web Publishing Capabilities
Recommends
9/10

Human Resources

The best support for Web design

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Analytics and Reporting
  • 3
  • Content Repository
  • 3
  • Content Security
  • 4
  • Digital Asset Management
  • 3
  • E-commerce Integration
  • 3
  • Management Interface
  • 4
  • Multi-Channel Support
  • 3
  • Social Media Integration
  • 3
  • Standard Templates
  • 4
  • Translation Facilitation
  • 3
  • Web Publishing Capabilities