Emotional Footprint Awards 2020
Enterprise Content Management
SoftwareReviews names Nuxeo ECM, DocuWare, and Xerox as Enterprise Content Management Emotional Footprint Award Winners.
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Enterprise Content Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Nuxeo
Nuxeo ECM
Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.
9.3
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
DocuWare
DocuWare
DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Xerox Corporation
Xerox
Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.
8.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
M-Files
M-Files ECM
M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Laserfiche
Laserfiche ECM
Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Adobe
Adobe ECM
We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
OpenText
OpenText ECM
OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Box
Box ECM
Our web-based application works in any browser. It allows you easily store and manage all your content online. It also lets you share files instantly and access documents from anywhere.
8.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Oracle
Oracle ECM
Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
IBM
IBM ECM
IBM offers enterprise content management (ECM) solutions that deliver content in context to fully harness its potential. These industry-specific solutions can capture, activate, share, analyze and govern unstructured data to lower costs and risk while improving efficiency.
8.3
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft
Microsoft Sharepoint
Enterprise Content Management (ECM) with SharePoint products help by giving you tools to organize and manage content throughout the content life cycle, from creation to archive. SharePoint ECM integrates the familiar tools of the Microsoft Office system with the central management and collaboration features of SharePoint products and technologies.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Hyland Software
Hyland OnBase ECM
OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.
7.8
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.