Emotional Footprint Awards 2020

Enterprise Content Management


SoftwareReviews names Nuxeo ECM, DocuWare, and Xerox as Enterprise Content Management Emotional Footprint Award Winners.

Enterprise Content Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Nuxeo

Nuxeo ECM

Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.

9.3

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 99% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
14Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 93% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
39Reviews

Xerox Corporation

Xerox

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 95% Positive