Emotional Footprint Awards 2020

Data Center Automation


SoftwareReviews names Micro Focus Data Center Automation and Red Hat Ansible Automation as Data Center Automation Emotional Footprint Award Winners.

Data Center Automation

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Micro Focus

Micro Focus Data Center Automation

Micro Focus Data Center Automation (DCA) detects and remediates patch vulnerabilities; regulatory and enterprise compliance risks across servers, databases and middleware. DCA proactively manages to policy-based objectives, with closed-loop remediation and exception handling.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 88% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
55Reviews

Red Hat

Red Hat Ansible Automation

Red Hat® Ansible® Automation is automation software powered by Red Hat Ansible Engine—an execution engine with hundreds of modules that can automate all aspects of IT environments and processes—and Red Hat Ansible Tower—a management interface that can integrate with other services.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
85Reviews

Other Evaluated Vendors


Broadcom Inc.

CA Workload Automation

Manage complex workload across platforms, ERP systems, business apps from mainframe to microservices.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 85% Positive
27Reviews

VMware, Inc.

vRealize Suite

VMware vRealize Log Insight delivers real-time log management for VMware environments, with machine learning-based intelligent grouping, high performance search and better troubleshooting at scale across physical, virtual, and cloud environments.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 85% Positive
26Reviews

PuppetLabs

Puppet Enterprise

Puppet Enterprise makes it easy to automate the provisioning, configuration and ongoing management of your machines and the software running on them. Make rapid, repeatable changes and automatically enforce the consistency of systems and devices – across physical and virtual machines, on premise or in the cloud.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 86% Positive
29Reviews

ConnectWise

ConnectWise Automate

ConnectWise Automate Solves IT Problems at the Speed of Business. Boost the effectiveness of your IT teams with flexible remote monitoring and management.

8.0

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

6% Negative 83% Positive
35Reviews

Microsoft

Microsoft Systems Center Operations Manager

Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX