Puppet Enterprise Customer Reviews 2023

What is Puppet Enterprise?

Puppet Enterprise makes it easy to automate the provisioning, configuration and ongoing management of your machines and the software running on them. Make rapid, repeatable changes and automatically enforce the consistency of systems and devices – across physical and virtual machines, on premise or in the cloud.

Company Details

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Awards & Recognition

Puppet Enterprise won the following awards in the Data Center Automation category

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3 Top Rated Capabilities

0 Top Rated Features

2023

Service Experience

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

Strategy and Innovation
Service Experience
Product Impact

2021

Puppet Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Puppet Enterprise.

80 Likeliness to Recommend

Up 2
Since last award

91 Plan to Renew

Up 1
Since last award

86 Satisfaction of Cost Relative to Value

Up 3
Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Puppet Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Enables Productivity
Efficient Service
Respectful
Includes Product Enhancements

Feature Ratings

Average 81

Compliance Monitoring

85

Application Provisioning

84

Discovery

82

Audit Trail

82

Task Scheduling

82

Patching Automation

81

Backup

81

Remediation

80

Server Provisioning

80

Multi-Site Functionality

80

Process Automation

79

Vendor Capability Ratings

Average 80

Ease of Customization

94

Ease of IT Administration

92

Usability and Intuitiveness

92

Availability and Quality of Training

91

Vendor Support

90

Product Strategy and Rate of Improvement

88

Breadth of Features

87

Ease of Data Integration

80

Ease of Implementation

80

Quality of Features

80

Business Value Created

78

Puppet Enterprise Reviews

Uday A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Ease of Doing Automation with Puppet

Likeliness to Recommend

10 / 10

What differentiates Puppet Enterprise from other similar products?

Ease of use, Support

What is your favorite aspect of this product?

Automation

What do you dislike most about this product?

cloud support is missing

What recommendations would you give to someone considering this product?

Add public cloud module back

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Mercy L.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Suitable Data Center

Likeliness to Recommend

9 / 10

What differentiates Puppet Enterprise from other similar products?

Puppet Enterprise has the data enrichment systems

What is your favorite aspect of this product?

Puppet Enterprise has concrete Data coordination and analysis strategies

What do you dislike most about this product?

Puppet Enterprise is the solid avenue for suitable data enhancement

What recommendations would you give to someone considering this product?

Puppet Enterprise gives the required attention for data systems

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Puppet Enterprise

Puppet Enterprise

What is Puppet Enterprise?

Company Details

Need Assistance?

Awards & Recognition

Puppet Enterprise Ratings

80 Likeliness to Recommend

Up 2Since last award

91 Plan to Renew

Up 1Since last award

86 Satisfaction of Cost Relative to Value

Up 3Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Puppet Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Monitoring Ability to ensure that automated tasks and processes comply with regulations, standards, and/or policy.

Application Provisioning Includes Deployment, Configuration, and Discovery of Packaged Software, Database & Middleware Platforms

Discovery Automated discovery and identification of devices and associated applications on the network.

Audit Trail Logging and tracking of all system changes at the transaction level.

Task Scheduling Scheduling maintenance tasks.

Patching Automation The automated deployment and installation of server patches

Backup Automation of data backup process

Remediation Expedited event management (e.g., automate remediation of alerts due to exceeding defined thresholds).

Server Provisioning Provisioning of server compute and memory resources on an automated fashion, based on pre-defined parameters

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Puppet Enterprise Reviews

Uday A.

Ease of Doing Automation with Puppet

Likeliness to Recommend

Pros

Mercy L.

Suitable Data Center

Likeliness to Recommend

Pros

Up 2
Since last award

Up 1
Since last award

Up 3
Since last award

Feature Ratings

Compliance Monitoring

Application Provisioning

Discovery

Audit Trail

Task Scheduling

Patching Automation

Backup

Remediation

Server Provisioning

Multi-Site Functionality

Process Automation

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created