Customer Experience Awards 2018

Human Capital Management

Software Reviews names Ceridian Dayforce, UltiPro, and Workday Human Capital Management as Human Capital Management Customer Experience Award Winners.

Human Capital Management

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Ceridian Dayforce

Dayforce is a global human capital management solution delivered in a single, reliable, end-to-end, SaaS application. Dayforce is a cloud application with one employee record, one user experience, and no interfaces among the native software modules, which results in ease of use, enhanced accessibility, and elimination of errors. Dayforce aligns the needs and interests of employees, managers, and administrators to deliver better bottom-line performance.


Net Emotional Footprint

Net Emotional

4% Negative 86% Positive

Positive Emotions

95% Respectful

93% Fair

91% Security Protects


Ultimate Software


Built with an inherent focus on people, Ultimate Software’s UltiPro® cloud solution is designed to help companies across industries improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.


Net Emotional Footprint

Net Emotional

6% Negative 80% Positive

Positive Emotions

89% Respectful

88% Integrity

87% Client Friendly Policies