Customer Experience Awards 2018

Human Capital Management


SoftwareReviews names Ceridian Dayforce, UltiPro, and Workday Human Capital Management as Human Capital Management Customer Experience Award Winners.


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Human Capital Management

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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30+ pages

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Ceridian

Ceridian Dayforce

Dayforce is a global human capital management solution delivered in a single, reliable, end-to-end, SaaS application. Dayforce is a cloud application with one employee record, one user experience, and no interfaces among the native software modules, which results in ease of use, enhanced accessibility, and elimination of errors. Dayforce aligns the needs and interests of employees, managers, and administrators to deliver better bottom-line performance.

+82

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

95% Respectful

93% Fair

91% Security Protects

4% Negative 86% Positive
Badge Winner
123Reviews

Ultimate Software

UltiPro

Built with an inherent focus on people, Ultimate Software’s UltiPro® cloud solution is designed to help companies across industries improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.

+74

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

89% Respectful

88% Integrity

87% Client Friendly Policies

6% Negative 80% Positive
Badge Winner
111Reviews

Workday

Workday Human Capital Management

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

+72

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Enables Productivity

89% Reliable

87% Saves Time

7% Negative 79% Positive
Badge Winner
82Reviews

Other Evaluated Vendors


ADP

ADP HR Solutions

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

+65

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

82% Integrity

82% Reliable

80% Enables Productivity

10% Negative 75% Positive
315Reviews

Kronos

Kronos

Kronos global workforce management solutions are leading the way with Workforce Innovation That Works™. With thousands of customers in more than 100 countries, we help organizations of all sizes and industries better manage their workforce in the cloud.

+62

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

85% Respectful

84% Trustworthy

82% Security Protects

10% Negative 72% Positive
133Reviews

SAP

SAP SuccessFactors

Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

+59

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Enables Productivity

86% Performance Enhancing

81% Reliable

7% Negative 66% Positive
33Reviews

Oracle*

Oracle PeopleSoft HCM

Oracle's PeopleSoft Human Capital Management enables you to architect a global foundation for HR data and improved business processes. PeopleSoft Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership.

+45

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

79% Reliable

76% Respectful

73% Integrity

18% Negative 63% Positive
122Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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