Press Release

August 30, 2018

Software Reviews names Ceridian Dayforce, UltiPro, and Workday HCM as Customer Experience Medalists for Human Capital Management

Software Reviews names Ceridian Dayforce, UltiPro and Workday HCM among Human Capital Management Customer Experience Awards Gold Medalists
Toronto, ON – August 30th, 2018 – Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its’ 2018 Human Capital Management (HCM) Customer Experience Awards, naming thee Gold Medalists in the space: Ceridian Dayforce, UltiPro and Workday HCM.
Software Reviews’ Customer Experience awards are created entirely from expert-user feedback. Vendors are evaluated by IT leaders, business professionals and end-users.  Relative performance is evaluated across the Emotional Footprint spectrum.  Specifically, this measures performance across five areas:

1)      Service Experience
2)      Conflict Resolution
3)      Negotiation and Contract
4)      Strategy and Innovation 
5)      Product Impact

HCM software is predominately used by HR leaders. The category features 8 vendors in total, with three Gold Medal winners.  Ceridian Dayforce, UltiPro and Workday HCM all scored extremely well across all facets of the Emotional Footprint.  The data collected on these vendors showcases the outstanding level of customer service and experience they provide to their users.  The three winners are the only ones featured in the Leader and Service Star boxes of the Data Quadrant for the August 2018 HCM Report. 
About Customer Experience Awards and Software Reports
Software Reviews Customer Experience Awards are awarded annually to recognize outstanding vendors in the technology marketplace as evaluated by their users.  Top vendors in a software category are eligible to receive Customer Experience Awards, provided their scores meet the threshold for sufficiently high user satisfaction.  Full vendor evaluations are available in Software Review’s in-depth reports.
About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world-class IT research and consulting firm established in 1997.  Having worked in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. 

By collecting real data from IT and business professionals, Software Reviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.