What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

88 Likeliness to Recommend

90 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Fair
  • Security Protects

Feature Ratings

Average 78

Employee Record

86

Payroll Administration

84

Position Management

79

Benefits Administration

78

Learning and Development

78

Performance Management

77

Talent Management

77

Data Storytelling and Pre Build Analytics Components

76

Talent Acquisition

76

Time and Attendance

76

Compensation Management

75

Vendor Capability Ratings

Average 80

Ease of IT Administration

96

Breadth of Features

88

Availability and Quality of Training

86

Ease of Data Integration

84

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

81

Vendor Support

80

Quality of Features

79

Product Strategy and Rate of Improvement

78

Ease of Implementation

77

UKG Pro Reviews

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Optimize your HR processes with UKG Pro"

Likeliness to Recommend

9 / 10

What differentiates UKG Pro from other similar products?

UKG Pro is a one-stop HR solution packed with great tools to improve workforce management, including: data analysis, salary management, talent management, benefits administration, recruiting and much more. These tools are unique compared to other HR software in that they offer a comprehensive HR management solution, allowing you to manage your HR needs from one place. In addition, UKG Pro also offers unique features like employee satisfaction tracking, recruitment and selection management.

What is your favorite aspect of this product?

What motivates me the most about UKG Pro is its ability to simplify the HR management process. The software centralizes all key HR functions in one place, allowing us to easily access information and get things done faster and more efficiently. I also like its extensive list of functions. Its intuitive user interface is easy to use.

What do you dislike most about this product?

Tech support isn't always reliable, can be slow to respond, and doesn't always offer the help you need. Additionally, the cost may be prohibitive for some users.

What recommendations would you give to someone considering this product?

I am a Recruitment Consultant and I recommend using and implementing UKG Pro to improve the efficiency of recruitment processes, ease the candidate selection process and reduce costs associated with recruitment. The software offers a variety of tools to help better manage your recruiting processes in a more efficient manner.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deborah H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Features do not meet needs

Likeliness to Recommend

7 / 10

What differentiates UKG Pro from other similar products?

SmartTax Integration with Kronos

What is your favorite aspect of this product?

Integration with Kronos Dimensions

What do you dislike most about this product?

Not a whole test environment

What recommendations would you give to someone considering this product?

What integrations do you need?

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Cons

  • Less Transparent
  • Charges for Enhancements
  • Less Friendly Negotiation

Jason G.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Enjoy using the product!

Likeliness to Recommend

9 / 10

What differentiates UKG Pro from other similar products?

I only have experience with UKG Pro as it relates to HRIS systems. While I have heard others praise other options, I believe the best success with UKG Pro is found in how it is implemented and which features are added as well.

What is your favorite aspect of this product?

I like the seemless way the various modules work together. I have used it is in the past with 3rd party products and see that it really works well when the actual UKG modules are used.

What do you dislike most about this product?

Support can be sketchy. Sometimes it depends on who you talk to as to whether you will get a good response. I know they are working on their support model though and look forward to those changes.

What recommendations would you give to someone considering this product?

Be clear about how you will use the product and plan your approach to how you will implement. Doing a lift and shift from another system without really reviewing and setting up everything correctly initially can come back to bite you.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Effective Service

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