What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
A.HİLMİ Ö.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Amazing Tool for Video Conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
It loads very fast and does not require any apps to be downloaded.
What is your favorite aspect of this product?
I like the easy recording features, it makes it very easy.
What do you dislike most about this product?
I really do not like the meeting links because it seems very long and complicated
What recommendations would you give to someone considering this product?
I would recommend them to use the paid version also because its features are amazing.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Marc B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2024
Trustworthy solution to revolutionize meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is compatible with multiple platforms, including desktop, mobile devices and web browsers making it possible to manage video conferencing and screen sharing from anywhere.
What is your favorite aspect of this product?
This app is totally inexpensive and it has good audio quality and HD video, and the virtual whiteboard make it easy to collaborate with remote teams.
What do you dislike most about this product?
When the connection does not have a good internet signal, the platform may take some time to authenticate and this will delay you to enter the meeting.
What recommendations would you give to someone considering this product?
Their application is really very light and fast in loading on any device ranging from mobile devices to computer device.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Satyam P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Zoom: meetings like never before
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out better with some specifications if we talk about it's ease of use and cross platform compatibility. Other than this zoom has the multiple feature set which give extra benefits to it. It also provides much security and privacy with the affordability as well.
What is your favorite aspect of this product?
Thr one aspect that is my favourite is it's ease of use. The simplicity ot joining meetings with an intuitive interface gives the more suitability to the user. Also it's collaboration part in which we can handle others system remotely is one of the best feature.
What do you dislike most about this product?
The only issue of the zoom is security and privacy. There are some privacy breaches and unauthorized access which is a concern.
What recommendations would you give to someone considering this product?
Overall, it's a great product for your organization. It's ease of use and feature set makes it really good and it's affordable pricing is also one of the aspect which brings the prosperity in the meetings.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
