What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Implementation
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Zoom Reviews
JAVEED AKTHAR S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Cost friendly
Likeliness to Recommend
What differentiates Zoom from other similar products?
Uniques Ment for what it provides
What is your favorite aspect of this product?
Recording the session
What do you dislike most about this product?
Not getting notification
What recommendations would you give to someone considering this product?
Very much cost friendly
Pros
- Generous Negotitation
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Efficient Service
- Less Inspiring
Siva kumar A.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Great meeting platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out from other similar products due to its user-friendly interface, reliable performance, and robust features like breakout rooms, screen sharing, and virtual backgrounds. Its scalability, cross-platform compatibility, and strong security measures also contribute to its popularity among individuals and businesses alike.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity and ease of use. It makes connecting with others effortless, whether it's for a quick one-on-one chat or a large virtual meeting. Plus, the ability to customize settings and use features like virtual backgrounds adds a fun element to the experience.
What do you dislike most about this product?
Nothing, All is fine
What recommendations would you give to someone considering this product?
In a bustling city where time is precious, a group of friends found solace in their weekly ritual: Zoom game nights. Each Friday, they gathered virtually, armed with laughter and a shared love for competition. From classic board games to virtual trivia challenges, they navigated through pixelated landscapes, their camaraderie transcending digital barriers. As dice rolled and cards were dealt, their screens became portals to endless fun and connection. In this virtual realm, distance melted away, leaving only the joy of shared moments and the thrill of victory.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ranjan S.
- Role: Consultant
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its user-friendly interface, reliability, extensive feature set including virtual backgrounds and breakout rooms, scalability for large meetings, and cross-platform compatibility.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its reliability. It consistently delivers stable connections and high-quality audio and video, making virtual meetings smooth and efficient.
What do you dislike most about this product?
One aspect of Zoom that could be improved is its security measures. While Zoom has made strides in addressing security concerns, occasional vulnerabilities have surfaced, highlighting the need for continued vigilance in this area.
What recommendations would you give to someone considering this product?
If you're considering Zoom, I'd recommend evaluating its features in comparison to your specific needs. Ensure that the platform offers the functionalities essential for your meetings, such as breakout rooms, screen sharing, and recording capabilities. Additionally, consider the size of your meetings and whether Zoom's scalability meets your requirements. Lastly, prioritize security by familiarizing yourself with Zoom's security settings and implementing best practices to safeguard your meetings.
Pros
- Continually Improving Product
- Inspires Innovation
- Includes Product Enhancements
- Helps Innovate
Cons
- Security Frustrates
- Commodity Features
- Less Effective Service
