What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Ashutosh S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Its fantastic product must go for it
Likeliness to Recommend
What differentiates Zoom from other similar products?
Video Quality and screen sharing
What is your favorite aspect of this product?
Can connect more people at a single time without any issue
What do you dislike most about this product?
Everything looks good
What recommendations would you give to someone considering this product?
Must try this product
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Henrique F.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Look elsewhere. There are other good alternatives
Likeliness to Recommend
What differentiates Zoom from other similar products?
Nothing. It stayed in the past.
What is your favorite aspect of this product?
It was the first product to be full fledged
What do you dislike most about this product?
It did not innovate.
What recommendations would you give to someone considering this product?
Look elsewhere.
Pros
- Performance Enhancing
- Efficient Service
- Enables Productivity
- Respectful
Cons
- Less Reliable
- Commodity Features
- Wastes Time
Vikas T.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Great Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is definitely easy to use. It is one of the most commonly used platforms for communication and meetings.
What is your favorite aspect of this product?
I have felt that calls go smoothly on Zoom as compared to most of the other tools I come across.
What do you dislike most about this product?
A suggestion of allowing to access third party platform links on Zoom
What recommendations would you give to someone considering this product?
It's a great tool. Go for it.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable