What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
AI-Powered Meeting Assistance
Voice Recognition
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Karanveer S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Zoom is a great software, very reliable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The best thing it is not very complex like other products, very easy to use and it provides all in one features like meetings, phone calls , chats, documentation etc. It has a built in AI to support or help in taking notes.
What is your favorite aspect of this product?
The new AI assistance is helping so much it automates meetings notes, tasks and works faster.
What do you dislike most about this product?
Only issue is the very useful features are only there in paid plans of zoom,
What recommendations would you give to someone considering this product?
try the free version first and I highly recommend zoom for your meetings, chats etc, If you like this product then purchase the paid plans to use the AI and more advance features
Pros
- Continually Improving Product
- Effective Service
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Anichet S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2026
Good software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Integration capabilities and ease of use. Also good for large team
What is your favorite aspect of this product?
Broader connectivity and data that offers also the ease of use
What do you dislike most about this product?
sometimes very Complex information which is hard to decode
What recommendations would you give to someone considering this product?
Go for it if you have enough usage for this product
Pros
- Caring
- Saves Time
- Security Protects
- Altruistic
Cons
- Less Productive
- Less Reliable
- Less Effective Service
Please tell us why you think this review should be flagged.
Nitin K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Simple Yet Powerful Meeting Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out because it combines ease of use with a wide range of features like breakout rooms, screen sharing, and reliable video quality. It works well for both small meetings and larger sessions, making it flexible for different team needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom Workplace is its reliability, it works smoothly even with larger groups and offers helpful features like screen sharing and breakout rooms.
What do you dislike most about this product?
Sometimes the number of features can feel a bit overwhelming at first, but once you get used to it, it becomes very flexible and useful.
What recommendations would you give to someone considering this product?
I would recommend Zoom Workplace to teams looking for a reliable and feature-rich collaboration tool. It works well for both small meetings and larger sessions, and once you get familiar with the features, it becomes very effective for day-to-day communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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