Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Helps Innovate
  • Effective Service
  • Security Protects

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

83

Voice Recognition

83

AI-Powered Meeting Assistance

83

Continuous UCC

82

CRM CSM Integration

82

Centralized Management Portal

82

Cloud-Based Voice

81

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

79

Zoom Workplace Reviews

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Riddhi B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Smooth, Reliable, and User-Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Workplace feels less like a tool and more like a space where work just happens. You can chat, meet, and share things without jumping between apps, which makes the day smoother. It quietly helps out with things like meeting notes, so you don’t have to remember everything. The calls are usually clear, even on average internet. Overall, it’s simple, comfortable, and easy to get used to.

What is your favorite aspect of this product?

My favorite part is how easy everything feels in one place. I can chat, meet, and share without switching apps. It just makes my workday simpler and less stressful.

What do you dislike most about this product?

Sometimes it can use a lot of system resources and slow things down a bit. Notifications can also feel overwhelming if not managed properly. And occasionally, updates change the layout, which takes time to adjust.

What recommendations would you give to someone considering this product?

If you are thinking about using Zoom Workplace, start with the basics so it feels simple. Adjust the settings to suit your needs. Try the helpful features like meeting summaries. Give it a little time, it becomes easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

PANKAJ K.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Easy to use interface (even for beginners)

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Better meeting controls (mute all, waiting room, host control) and Strong integration with work tools (Google Calendar, Slack, etc.)

What is your favorite aspect of this product?

Supports large meetings (100+ participants) and Screen sharing + recording features

What do you dislike most about this product?

Free version has 40-minute limit for group meetings Security concerns in past (though improved now) Can consume more battery on mobile

What recommendations would you give to someone considering this product?

Reliable for office meetings, classes, and webinars Trusted by companies, schools, and freelancers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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