Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

83

Continuous UCC

83

Voice Recognition

83

AI-Powered Meeting Assistance

83

CRM CSM Integration

82

Centralized Management Portal

82

Third-Party Integration

80

Cloud-Based Voice

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Data Integration

80

Zoom Workplace Reviews

Shilpa G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Zoom Review

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom as my experience It is good for doing daily scrum calls with clients as well as team members. It gives us rich audio & video quality with very low latency and background noise optimization. It available on all platforms like web, desktop and mobile app.

What is your favorite aspect of this product?

Screen sharing, white boarding and screen recording all are my favorite features. Also zoom meeting transcription helps us to save time in note taking and making summary.

What do you dislike most about this product?

Switching calls from one device to another is not easy. Sometimes I feel background noise optimization doesn't work in web app.

What recommendations would you give to someone considering this product?

Zoom using from the Covid time. It never disappoint us so always recommend and good to use tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priya G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Makes large meetings feel manageable

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's really easy to run a 50-person meeting on zoom compared to other apps. the host controls are very fine grained and allow me to easily mute the whole group or even lock the meeting. it seems really stable even with 50 feeds. it's designed for the job.

What is your favorite aspect of this product?

I like the ability to use the "spotlight" mode to keep the primary speaker on-this gives everyone a point of focus. breakout rooms is also important to divide folks up for discussion. the quality of the recordings is always good and manageable size. it's a great, very professional tool for corporate use.

What do you dislike most about this product?

It can be a bit cluttered with the chat, the participant list and the video all on the screen. you need a large screen.

What recommendations would you give to someone considering this product?

It's the only tool i would use if i have a meeting in a big organisation, or need to host a large meeting. very stable and gives me full control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Rishika S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

a massive team morale boost.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.

What is your favorite aspect of this product?

i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.

What do you dislike most about this product?

a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.

What recommendations would you give to someone considering this product?

in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Workplace Comparisons