What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
Continuous UCC
CRM CSM Integration
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Rishika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
a massive team morale boost.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.
What is your favorite aspect of this product?
i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.
What do you dislike most about this product?
a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.
What recommendations would you give to someone considering this product?
in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Riddhi B.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Smooth, Reliable, and User-Friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace feels less like a tool and more like a space where work just happens. You can chat, meet, and share things without jumping between apps, which makes the day smoother. It quietly helps out with things like meeting notes, so you don’t have to remember everything. The calls are usually clear, even on average internet. Overall, it’s simple, comfortable, and easy to get used to.
What is your favorite aspect of this product?
My favorite part is how easy everything feels in one place. I can chat, meet, and share without switching apps. It just makes my workday simpler and less stressful.
What do you dislike most about this product?
Sometimes it can use a lot of system resources and slow things down a bit. Notifications can also feel overwhelming if not managed properly. And occasionally, updates change the layout, which takes time to adjust.
What recommendations would you give to someone considering this product?
If you are thinking about using Zoom Workplace, start with the basics so it feels simple. Adjust the settings to suit your needs. Try the helpful features like meeting summaries. Give it a little time, it becomes easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
PANKAJ K.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2026
Easy to use interface (even for beginners)
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better meeting controls (mute all, waiting room, host control) and Strong integration with work tools (Google Calendar, Slack, etc.)
What is your favorite aspect of this product?
Supports large meetings (100+ participants) and Screen sharing + recording features
What do you dislike most about this product?
Free version has 40-minute limit for group meetings Security concerns in past (though improved now) Can consume more battery on mobile
What recommendations would you give to someone considering this product?
Reliable for office meetings, classes, and webinars Trusted by companies, schools, and freelancers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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