What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
Continuous UCC
CRM CSM Integration
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Mohit R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The ultimate remote brainstorming tool.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Whiteboard difference is "whiteboard is the best because, since the whiteboard is persistent, meaning we can start a drawing in one meeting as it's still there when we get back the next week, it's not merely a temporary sketchpad, it's a real collaborative, then goes on to say "it's more tactile and fluid than the whiteboards in other apps are."
What is your favorite aspect of this product?
The "smart gallery" view is really helpful for when more than one person is in the same physical room. Crops them within individual squares so that they look like remote participants. I also absolutely love the "apps" integration - we use a timer app right inside zoom that helps us to keep our standups moving along at a brisk pace. The audio clarity is always stellar.
What do you dislike most about this product?
Unavailability in join some times the "join" process will take an extra click if the app has to get updated. I find the "end meeting" vs "leave meeting" buttons a bit confusing when starting off as a host.
What recommendations would you give to someone considering this product?
It's a great choice for creative teams who work with devising visualizations of their ideas, and need to work in real-time on the same idea.
Pros
- Continually Improving Product
- Unique Features
- Saves Time
- Fair
Cons
- Vendor Friendly Policies
- Less Transparent
Please tell us why you think this review should be flagged.
Avishek s.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2026
A timely upgrade to zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is highly stable, have inbuilt solution for spamming issue, the ai companion feature solves and lir and instant voice to video conversions is great for b2b explanations.
What is your favorite aspect of this product?
Ai companion is a best feature as gives a lot of active insights
What do you dislike most about this product?
The trial license to test the program was minimum 19 seats for atleast a year which is crazy.
What recommendations would you give to someone considering this product?
Negotiate on the trial period. But yea the product is actually good so you might just like it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Lucio B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
A Powerful and Intelligent Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace is not a friendly video conferencing solution but it is also friendly, making it an outstanding video conferencing solution.
What is your favorite aspect of this product?
The interface of Zoom Workplace is interactive and intuitive. I like it because it is cost-effective.
What do you dislike most about this product?
For the last 4 years that we have been using Zoom Workplace, everything has been working so well.
What recommendations would you give to someone considering this product?
Zoom Workplace has brilliant features. I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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