What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Security Protects
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
Continuous UCC
AI-Powered Meeting Assistance
CRM CSM Integration
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
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Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Anichet S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2026
Good software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Integration capabilities and ease of use. Also good for large team
What is your favorite aspect of this product?
Broader connectivity and data that offers also the ease of use
What do you dislike most about this product?
sometimes very Complex information which is hard to decode
What recommendations would you give to someone considering this product?
Go for it if you have enough usage for this product
Pros
- Caring
- Saves Time
- Security Protects
- Altruistic
Cons
- Less Productive
- Less Reliable
- Less Effective Service
Please tell us why you think this review should be flagged.
Nitin K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Simple Yet Powerful Meeting Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out because it combines ease of use with a wide range of features like breakout rooms, screen sharing, and reliable video quality. It works well for both small meetings and larger sessions, making it flexible for different team needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom Workplace is its reliability, it works smoothly even with larger groups and offers helpful features like screen sharing and breakout rooms.
What do you dislike most about this product?
Sometimes the number of features can feel a bit overwhelming at first, but once you get used to it, it becomes very flexible and useful.
What recommendations would you give to someone considering this product?
I would recommend Zoom Workplace to teams looking for a reliable and feature-rich collaboration tool. It works well for both small meetings and larger sessions, and once you get familiar with the features, it becomes very effective for day-to-day communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Mohit R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
The ultimate remote brainstorming tool.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Whiteboard difference is "whiteboard is the best because, since the whiteboard is persistent, meaning we can start a drawing in one meeting as it's still there when we get back the next week, it's not merely a temporary sketchpad, it's a real collaborative, then goes on to say "it's more tactile and fluid than the whiteboards in other apps are."
What is your favorite aspect of this product?
The "smart gallery" view is really helpful for when more than one person is in the same physical room. Crops them within individual squares so that they look like remote participants. I also absolutely love the "apps" integration - we use a timer app right inside zoom that helps us to keep our standups moving along at a brisk pace. The audio clarity is always stellar.
What do you dislike most about this product?
Unavailability in join some times the "join" process will take an extra click if the app has to get updated. I find the "end meeting" vs "leave meeting" buttons a bit confusing when starting off as a host.
What recommendations would you give to someone considering this product?
It's a great choice for creative teams who work with devising visualizations of their ideas, and need to work in real-time on the same idea.
Pros
- Continually Improving Product
- Unique Features
- Saves Time
- Fair
Cons
- Vendor Friendly Policies
- Less Transparent
Please tell us why you think this review should be flagged.
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