What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Security Protects
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Continuous UCC
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Centralized Management Portal
Third-Party Integration
Cloud-Based Voice
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Avishek s.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2026
A timely upgrade to zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is highly stable, have inbuilt solution for spamming issue, the ai companion feature solves and lir and instant voice to video conversions is great for b2b explanations.
What is your favorite aspect of this product?
Ai companion is a best feature as gives a lot of active insights
What do you dislike most about this product?
The trial license to test the program was minimum 19 seats for atleast a year which is crazy.
What recommendations would you give to someone considering this product?
Negotiate on the trial period. But yea the product is actually good so you might just like it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Lucio B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
A Powerful and Intelligent Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace is not a friendly video conferencing solution but it is also friendly, making it an outstanding video conferencing solution.
What is your favorite aspect of this product?
The interface of Zoom Workplace is interactive and intuitive. I like it because it is cost-effective.
What do you dislike most about this product?
For the last 4 years that we have been using Zoom Workplace, everything has been working so well.
What recommendations would you give to someone considering this product?
Zoom Workplace has brilliant features. I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ritik G.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2026
Adding value to every conferencing - Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Best feature about zoom is it allows to share multiple screens at a time which other softwares don't allow.
What is your favorite aspect of this product?
Favourite aspect of this product is it generates AI summary of the meeting which is really helpful to review after the meeting.
What do you dislike most about this product?
Zoom could improve it's features to interact during meeting by giving multiple options to interact.
What recommendations would you give to someone considering this product?
Zoom is best platform for video conferencing so one should definitely go for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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