Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

83

Continuous UCC

83

Voice Recognition

83

AI-Powered Meeting Assistance

83

CRM CSM Integration

82

Centralized Management Portal

82

Third-Party Integration

80

Cloud-Based Voice

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Ease of Data Integration

80

Zoom Workplace Reviews

Kiran R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

It just works every time.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Why this is the best: good old reliability. it's better than every other tool i've found to date because in two years, i don't think i've ever had an outright "connection failed". in a professional environment that consistency is more valuable than any cool new feature.

What is your favorite aspect of this product?

I love how the ui remains consistent even as they build on top of things. the join button is always in the same place and settings are easy to navigate. the noise reduction is the best i have ever noticed and it even blocks out my bellow mechanical keyboard.

What do you dislike most about this product?

The “apps” marketplace can be hot or miss - some of the integrations are brilliant, some feel like they haven’t been updated in years and probably don’t work.

What recommendations would you give to someone considering this product?

If you just want a pair of shoes that your not gonna have to notice and won't let you down in a meeting these are it.

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Respectful

Cons

  • Less Performance Enhancing
  • Less Caring

Isha S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

very intuitive for new users.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

its the best one cause there is almost now learning curve. i share a link with a client who has never used it and they are in the meeting with one click. because it is superior to other similar tools that need an account to be created entirely or work in a certain browser.

What is your favorite aspect of this product?

i do love how the basic controls are always there now. the new streamlined toolbar makes it far more difficult to accidentally stay on mute while you are trying to speak. also damn aired, the "mark all as read"feature in chat is a small thing I use quite frequently for my own sanity.

What do you dislike most about this product?

it still crashes infrequently when attempting to share my screen with running high resource using software on the background. not that it happen much but its annoying when it does.

What recommendations would you give to someone considering this product?

it is the best option for anyone working with external customers requiring a platform that "just works" for all parties.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Respectful
  • Altruistic

Dania M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the docs feature is downright useful.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.

What is your favorite aspect of this product?

i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.

What do you dislike most about this product?

the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.

What recommendations would you give to someone considering this product?

if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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