Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Helps Innovate
  • Effective Service
  • Security Protects

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

83

Voice Recognition

83

AI-Powered Meeting Assistance

83

Continuous UCC

82

CRM CSM Integration

82

Centralized Management Portal

82

Cloud-Based Voice

81

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

79

Zoom Workplace Reviews

Dania M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the docs feature is downright useful.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

even better than google docs because its embedded in the meeting window. It's the best, because we can co-edit a project plan as we talk and no one has to be viewing me sharing their screen.

What is your favorite aspect of this product?

i love the “my notes” portion to keep track of what i was thinking during a call. it is private so i can type whatever and turn those into tasks at a later time.) the audio quality is also exactly crisp even when people are using cheap built-in microphones.

What do you dislike most about this product?

the sidebar looks very cluttered with all the channels and folders. i wish there were better ways to archive old conversations after the fact so they don’t stick in my face forever.

What recommendations would you give to someone considering this product?

if your team does a significant amount of collaborative writing or planning, this integrated design will save you tons of clicking.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Zoya K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Finally a real personal assistant.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The thing that stands out here is the way this is all woven together in a seamless flow. It’s better than traditional meeting apps, because it actually helps you prep for the next call by pulling in relevant docs and past notes automatically. it saves me so much time every fucking morning.

What is your favorite aspect of this product?

The noise cancellation is incredible. i have a dog that will bark at literally all the deliveries and my coworkers never hear anything. also the new zoom docs feature is surprisingly good for brainstorming during a live session without needing to open another tab or app.

What do you dislike most about this product?

It is very memory consuming. on the other hand, when i have too many browser tabs open and zoom at the same time, my laptop becomes so hot and loud.

What recommendations would you give to someone considering this product?

It’s the best tool for distributed teams that need to stay in sync without exchanging a million emails.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Brian Del Terzo C.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

A Trusted VOIP and Video Conferencing Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I don't have anything to add here. There is convenience to using the same service for VOIP and Video Conferencing though.

What is your favorite aspect of this product?

The ability to easily offer Voice or Video Conferencing

What do you dislike most about this product?

The contracts and confusing nature of the billable services such as phone number registrations.

What recommendations would you give to someone considering this product?

Ask a lot of questions when negotiating contract terms, and look out for term changes at renewal. After years we negotiated a month to month so that we could be more flexible as a small business and we were locked into a new annual term with autom renewal at the next renewal year despite the month to month relationship that had been previously negotiated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Transparent

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