Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 83

Web & Desktop Conferencing

87

Communications

84

Mobility

84

Presence IM

83

Voice Recognition

83

Continuous UCC

83

AI-Powered Meeting Assistance

83

CRM CSM Integration

82

Centralized Management Portal

82

Cloud-Based Voice

80

Third-Party Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

85

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Data Integration

80

Zoom Workplace Reviews

Naresh V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent platform for business meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It has a lot of features as compared to other but it's AI features and quality of video and audio conferencing is just amazing that provide a reliable and interactive environment for meetings and scheduling and attending meetings is too easy with using this software.

What is your favorite aspect of this product?

It provides user to sufficient features to do business meetings as well as team meetings it provides alot of features like screen recording voice enhancer which makes our meetings more effective.

What do you dislike most about this product?

There is nothing to dislike with using this software.

What recommendations would you give to someone considering this product?

It has sufficient features to schedule meetings and attend meetings it provides good quality of video and audio conferencing along with the screen sharing feature and at a effective price cost which is best part of the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prince S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2026

A smoother way to work together

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Unlike tools that focus mainly on video meetings, Zoom Workplace creates a more complete environment for day-to-day collaboration. Conversations, meetings, and shared work all fit into the same workflow, making it easier to stay connected and keep projects moving without constantly jumping between different platforms. That broader approach helps communication feel more seamless and supports teamwork beyond just scheduled calls.

What is your favorite aspect of this product?

Being able to move from a conversation to a meeting and then back to ongoing collaboration without changing platforms is probably the feature I value the most. It creates a smoother work experience and helps keep discussions, decisions, and follow-up actions connected in a more natural way.

What do you dislike most about this product?

As more collaboration features are added, it can take a little time to discover and make full use of everything available. While the platform remains easy to use overall, some capabilities may not be immediately obvious until users spend more time exploring the workspace.

What recommendations would you give to someone considering this product?

Making use of more than just the meeting functionality can significantly improve the overall experience. Taking time to explore messaging, collaboration, and workspace features helps create a more connected workflow and allows teams to get greater value from the platform beyond video calls alone.

Pros

  • Inspires Innovation
  • Caring
  • Client Friendly Policies
  • Altruistic

Arpit K.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

The Standard for Large Scale Meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.

What is your favorite aspect of this product?

Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.

What do you dislike most about this product?

File sharing capabilities within the platform can be improved upon as they lack structure and context.

What recommendations would you give to someone considering this product?

If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

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