What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Security Protects
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
Continuous UCC
AI-Powered Meeting Assistance
CRM CSM Integration
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Naresh V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Excellent platform for business meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has a lot of features as compared to other but it's AI features and quality of video and audio conferencing is just amazing that provide a reliable and interactive environment for meetings and scheduling and attending meetings is too easy with using this software.
What is your favorite aspect of this product?
It provides user to sufficient features to do business meetings as well as team meetings it provides alot of features like screen recording voice enhancer which makes our meetings more effective.
What do you dislike most about this product?
There is nothing to dislike with using this software.
What recommendations would you give to someone considering this product?
It has sufficient features to schedule meetings and attend meetings it provides good quality of video and audio conferencing along with the screen sharing feature and at a effective price cost which is best part of the software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Prince S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2026
A smoother way to work together
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Unlike tools that focus mainly on video meetings, Zoom Workplace creates a more complete environment for day-to-day collaboration. Conversations, meetings, and shared work all fit into the same workflow, making it easier to stay connected and keep projects moving without constantly jumping between different platforms. That broader approach helps communication feel more seamless and supports teamwork beyond just scheduled calls.
What is your favorite aspect of this product?
Being able to move from a conversation to a meeting and then back to ongoing collaboration without changing platforms is probably the feature I value the most. It creates a smoother work experience and helps keep discussions, decisions, and follow-up actions connected in a more natural way.
What do you dislike most about this product?
As more collaboration features are added, it can take a little time to discover and make full use of everything available. While the platform remains easy to use overall, some capabilities may not be immediately obvious until users spend more time exploring the workspace.
What recommendations would you give to someone considering this product?
Making use of more than just the meeting functionality can significantly improve the overall experience. Taking time to explore messaging, collaboration, and workspace features helps create a more connected workflow and allows teams to get greater value from the platform beyond video calls alone.
Pros
- Inspires Innovation
- Caring
- Client Friendly Policies
- Altruistic
Please tell us why you think this review should be flagged.
Arpit K.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2026
The Standard for Large Scale Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The platform is much easier to use and navigate as compared to its peers and easily scalable for large audiences.
What is your favorite aspect of this product?
Advanced AI integration of third party tools like Jira and Slack enabling cross platform workflows and tasks, is a standout feature.
What do you dislike most about this product?
File sharing capabilities within the platform can be improved upon as they lack structure and context.
What recommendations would you give to someone considering this product?
If they regularly hold large webinars or meetings, it is the go to choice. If already integrated a different system, they can review their requirements and accordingly decide.
Pros
- Efficient Service
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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