What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Sai S.
- Role: C-Level
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2023
Social media accounts handled easily
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It's all in-in-one platform for almost every social media tasks,
What is your favorite aspect of this product?
Gives me great reports and insights to improve our customer relationship.
What do you dislike most about this product?
It's lack of integration with new social media platforms,
What recommendations would you give to someone considering this product?
Make sure to conduct cost benefit analysis and calculate the ROI before purchasing it.
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Antonio B.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Features are great!
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
ease of use
What is your favorite aspect of this product?
innovative and creative
What do you dislike most about this product?
the cost and price of product
What recommendations would you give to someone considering this product?
improve efficiency
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
Aaliyah V.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Elevate Your Social Media Strategy wit Zoho.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
I can connect all of my brand's social media profiles to Zoho Social, which is a terrific tool that enables me to start publishing and managing every activity from a single window. I may also use Zoho Social to respond to messages and comments across all social accounts. The powerful dashboard contains all brand growth metrics. Zoho Social has significantly increased my productivity! Instead of wasting time reading aimlessly, I’ve been tracking all of my mentions, comments, and posts with Zoho Social. It’s amazing how well it works with Canva, permitting me to post natively.
What is your favorite aspect of this product?
It’s simple to use and can be customized for other social platforms, allowing me to customize it on a single frame. This application is fantastic because it streamlines numerous hard chores that I need to complete on social media. Zoho Social’s general usability is amazing. It’s simple to use and straightforward, making social media management easier. A notable feature is the ability to manage various social media sites from a single dashboard. This centralized approach saves time and guarantees consistent messages across all platforms.
What do you dislike most about this product?
One difficulty I’ve run into is a lack of customizability for video and image sizes, which can be tough to handle. It is unfortunate that certain features, such as Instagram Reels, are not supported for publishing via the site. Predefined responses for social media responses can also assist me and save time.
What recommendations would you give to someone considering this product?
I appreciate how easy it is to manage and schedule posts across several social media channels, which saves my team time and effort. My team finds the analytics and reporting options to be highly useful for analyzing audience engagement and making data-driven marketing decisions. I enjoy the ability to integrate with other applications, such as Canva, and collaborate with teammates in real-time. I adore Zoho CRM and would highly recommend it to anyone looking for an easy-to-use client relationship management program! It's become an important part of my workflow, and I love how easy it is!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
