What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
HEBER MAURICIO A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
"Zoho social, powerful and easy to understand".
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social is simple to use and implement; it is intuitive; it helps in the efficient, fast and centralized management of social media platforms; its planning and analysis tools are quite accurate; it is less expensive than other solutions on the market; and its customer service is very responsive.
What is your favorite aspect of this product?
Its ease of use, administration and deployment, its ability to integrate with other tools and applications, its user-friendly interface, its excellent social listening tools, its customization options and its encouragement of team collaboration are features I appreciate. In addition, it saves time and effort when it comes to scheduling publications and, in the process, significantly improves the results and agility of business processes, while adding value to our brand and effectively driving revenue growth.
What do you dislike most about this product?
On numerous occasions we have had specific difficulties posting on Twitter. For example, it is difficult to resize photos and videos, and I think the tagging of people should be more flexible.
What recommendations would you give to someone considering this product?
It is an excellent tool for managing and monitoring social networks from a single location. It serves as a high-speed and effective channel of communication between businesses and consumers. It is relatively inexpensive compared to other products on the market that lack the capabilities offered by Zoho.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
MIGUEL ANGEL M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
Great Social Manager Services
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It is very easy to use to manage the social accounts and to be able to publish with them
What is your favorite aspect of this product?
it has a clean interface and very easy to use
What do you dislike most about this product?
the best features are a little more expensive in relation to other companies that offer the same service
What recommendations would you give to someone considering this product?
If a person has a small company that has a presence in the networks, this is a great solution to start
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rose W.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2021
Reliable social media management platform.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is straightforward and this ensures all organizations are able to use the platform accurately without any hitches/hindrances.
What is your favorite aspect of this product?
Zoho Social helps us improve our social media presence and grow our brand among potential clients marketing our services and organization. Zoho Social offers us with real-time analytics and insights on our social media performance thus helps us improve its outlay for better customer engagement. Its affordable and this accords all businesses of various sizes in growing their activity and presence on social media.
What do you dislike most about this product?
Zoho Social is sometimes affected by poor internet connections thus inhibit the accurate management of social media platforms on time.
What recommendations would you give to someone considering this product?
Zoho Social is accurate and will accelerate and improve your brand on social media and simplify the marketing process of your organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
