What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Mark D.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
Absolutely the best Social Media tool
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social makes it extremely easy to schedule posts, monitor your social activity. This tool allows you to pull from RSS Feeds and post to your social media sites. You can monitor the effectivness of your posts as well as generate daily, weekly and monthly reports. The tool in invaluable. You can even message responses to your zoho social posts from within zoho social.
What is your favorite aspect of this product?
The RSS feed attachment is amazing but the ability to post to numerous social media platforms is worth its weight in gold. Add this to the Zoho One bundle and you can do some amazing things for a low monthly price.
What do you dislike most about this product?
I wish tie RSS Feeds would auto post when a new article is posted in the RSS Feed.
What recommendations would you give to someone considering this product?
Don't wait! Get the Zoho One Bundle and you will have every tool you need to start, run and master not only the social media of your business but numerous other aspects of your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kathy J.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Dec 2022
Zoho Social Will Never Fail You
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is different from other similar tools because it is highly cost-friendly. This makes it an affordable social media monitoring software for us.
What is your favorite aspect of this product?
I like how easy it is to implement and customize Zoho Social. Zoho Social has incredible features that makes social medial monitoring smooth.
What do you dislike most about this product?
I have never disliked Zoho Social at all because all its features are perfect to use. Zoho Social is so reliable.
What recommendations would you give to someone considering this product?
I would like to take this opportunity to recommend Zoho Social because it is the best social media management and monitoring software ever.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alberto Jose B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Zoho Social always helps you manage
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
When we started our company we did not think we would need a business manager like Zoho Social, thanks to its software focused on helping to solve business problems we have had more growth and order in our company. Thanks to the publishing calendar and the massive scheduler we have had essential tools to optimize profitability and consistency in our company.
What is your favorite aspect of this product?
The monitoring capability is an excellent advantage as it allows you to keep track of relevant and timely social conversations to respond effectively. It is very easy to program on all platforms helping you to monitor comments and interact with all users thanks to its excellent software, the integration capability allows us to use other media to be able to edit. It allows us to choose good leaders and know who is committed to their work.
What do you dislike most about this product?
In general terms the platform is handled quite well, evaluating it from current issues could be highlighted that it has few emojis which limits a little communication with the public, sometimes it can be delayed a little, but it is certainly something that can be updated, it could be achieved that the issue of integration with other platforms in social networks to achieve more optimal content depending on the need that requires the moment.
What recommendations would you give to someone considering this product?
In terms of design is a very good tool, a good intuitive product and ease of use, allows you to keep track of the growth of your brand managing to control it and allowing your team to collaborate constantly without problem. You can save a lot of problems, managing with excellent ease all your networks, saving time is to get more out of your options and possibilities and Zoho Social gives them to you.
Pros
- Inspires Innovation
- Caring
- Altruistic
- Acts with Integrity
