What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Dennis M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Analyzing Zoho CRM for Small Businesses.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
My time spent with ZOHO CRM as a whole has been extensive, but I'm happy to have stuck with the service for our sales teams in the end.
What is your favorite aspect of this product?
For me, as a self-employed person working in sales, having a reliable and effective mobile app experience is therefore essential. Many CRMs fall short in this regard, as their mobile apps offer so little functionality that they hardly serve any purpose outside of providing access to the desktop version. In contrast, Zoho has done a great job of preserving a substantial subset of the app's original functionality, which played a significant role in my decision to use it.
What do you dislike most about this product?
In order to get the most out of the CRM, some time and effort will need to be invested up front, but this is offset by the app's high degree of customizability.
What recommendations would you give to someone considering this product?
It was immediately helpful with the default settings. Since it's simple to pick up, it's been widely adopted. Fields and formulas can be modified to meet specific requirements with a minimum of fuss. User-defined views and filters are also easily defined and "remembered" for use at subsequent logins.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Edwin R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
A must-have tool for social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is fully integrated with the Zoho suite, allowing for easy integration with other Zoho tools such as CRM, Campaigns, and Analytics. It can also measure and analyse social media performance, making it easy to make decisions and improve social media strategy.
What is your favorite aspect of this product?
Zoho Social is that it offers a wide variety of digital marketing tools, such as competitor analysis, post scheduling and rich content. These advanced tools make Zoho Social an excellent choice for those who need to improve their marketing strategy.
What do you dislike most about this product?
A negative aspect of Zoho Social could be the limitation in terms of integration with other non Zoho tools, as some integrations are limited and not available for all third party tools.
What recommendations would you give to someone considering this product?
Zoho Social is also easy to use, meaning users can start using it quickly without a learning curve and offers a wide variety of digital marketing tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kelly S.
- Role: Consultant
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to learn, easy to use.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It seems simpler to navigate and to see everything in one place.
What is your favorite aspect of this product?
I love the dashboard. One post, and it goes to all my social media channels.
What do you dislike most about this product?
Some trouble integrating with different channels, but that's on the user/channel side, not the product.
What recommendations would you give to someone considering this product?
Think about how much time you spend creating on each social media platform. Now imagining doing it once and it gets shared everywhere, and having your posts already scheduled out for the next six months so you can focus on other things.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time