What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Arinda J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
All social handles in one tool
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
The newly added feature of Google Business profiles and TIKTOK at no extra cost and the ability to export report for offline reading
What is your favorite aspect of this product?
It is easy to integrate all social media tools even when you are a new beginner.
What do you dislike most about this product?
I have not seen any issue yet but they should consider reducing the pricing because the software becomes more expensive in the long run.
What recommendations would you give to someone considering this product?
I would recommend one to use the tool because it easy to manage social media tools in this tool than any other
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Heena K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Fantastic Tool to manage Social Media
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
The social media channels integrations like Facebook Pages, Facebook Groups, X Profiles, Instagram Business Profiles, LinkedIn Profiles, LinkedIn Company Pages, Google My Business listings, Pinterest Profiles, can inetgrated seemlessely also it shows the great analytics at one place also the you can do competitor analysis at one place,the userinterface is pretty good compare to other social media tools
What is your favorite aspect of this product?
Easy to schedule posts on single platform, Deatiled report are provided for every social media channel, easy optimization of posts..
What do you dislike most about this product?
Thread app is still missing, also there is some issues while integration of the social media channels, unable to schedule collab posts
What recommendations would you give to someone considering this product?
i recommend this zoho social for before purchase go check all the features according to your social media goals and use the 15 days trial period
Pros
- Performance Enhancing
- Trustworthy
- Security Protects
- Helps Innovate
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy, and accessible at a fair price
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social's uniquely straightforward layout makes it exceptionally easy to use. The extensive analytics and reporting features allow for effortless tracking of crucial KPIs. The scheduling feature has brought much-needed organization to our content calendar, ensuring consistent and punctual posts. Moreover, the robust collaboration tools enhance team synergy, making Zoho Social an indispensable tool for optimizing our social media strategy.
What is your favorite aspect of this product?
This platform serves as a comprehensive solution for all your social media requirements. As they provide an all-inclusive service, they strive to offer versatile options for posting. If the content, be it image or text, exceeds the limit, they promptly notify you about the specific social media platform that might encounter a problem, along with a suitable resolution. It's indeed an excellent, comprehensive solution for all your necessities.
What do you dislike most about this product?
I perceive the bulk scheduler to be somewhat restrictive. It seems that once you've scheduled around 350 posts, the system may prevent further use of the bulk scheduling feature. If you're planning to schedule a large number of posts daily, reaching this 350-post limit can happen quite quickly.
What recommendations would you give to someone considering this product?
It is a good tool supporting multiple social media tools from one place and at a fair price
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service