What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Janet J.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2020
Ideal Application for Marketing
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is an appropriate approach for universal marketing and it fully works with other social networks. Also, the tool helps in creating unique posts, and allows us to include any information we require. And finally, the support from the vendor is remarkable.
What is your favorite aspect of this product?
The abilities of Zoho Social to integrate with other applications is something that delights me so much. Also, the unique approach in terms of technology and management is also amazing. Lastly, the vendor issues fair terms which are easy to apply and manage.
What do you dislike most about this product?
Zoho Social should have better themes, one that are many for users to possibly edit and change them when need arises. Also, the application should release updates often to make the tool suitable and relevant in the larger market.
What recommendations would you give to someone considering this product?
As a customer the tool which supports all forms of marketing is Zoho Social. In fact, the connection which Zoho Social issues even to the public is extremely important and you can have the highest sales experience with the software.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Daniels N.
- Role: Consultant
- Industry: Media
- Involvement: IT Leader or Manager
Submitted May 2020
Solution oriented features
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Its features, user interface and user friendly price
What is your favorite aspect of this product?
The User interface is unique
What do you dislike most about this product?
I dislike nothing about this software
What recommendations would you give to someone considering this product?
I suggest you to try this tool that as function/price, is definitely to be taken into consideration
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sophia J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2020
Tool for advertising in the most important social.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Has few lines of support, only has online support, and is not act for freelancer, you can try with a free account which allows you to compare with other similar programs, has no accessible API and only has integration with 8 social networks, the main market.
What is your favorite aspect of this product?
Zoho is very easy to set up and can be easily customized. At the beginning of each week, I usually create a roadmap or content calendar with different types of messages I want to post during the week, Zoho allows me to schedule these posts individually or collectively across many social media platforms, it produces relevant data that is easy to understand and that helped me make informed decisions. I was even able to figure out what would be the most convenient time to post something on a particular platform.
What do you dislike most about this product?
One of the aspects in which it must improve is in its integrations with social networks, and to be able to have access to freelancer and to make modifications in the API, otherwise it is an excellent option by its cost and reliability.
What recommendations would you give to someone considering this product?
I fully recommend this platform to use in major social networks, has innovative tools that allow advertising and social campaigns effectively and in the time you have, I do not recommend it for freelancers who want to make changes with the API as it does not have, is a fairly simple to use, and safe.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
