What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho Social.
88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Transparent
- Security Protects
- Performance Enhancing
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Collaboration
Publishing
Audience Segmentation
Dashboards and Reporting
Visual Analytics
Sentiment Analysis
Competitor Tracking
Influencer Identification
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Also Featured in...
Zoho Social Reviews
Kelly M.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Aug 2021
Unique and Reliable Social Media Management Tool
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social is a great and reliable tool when it comes to social media monitoring and management. I like how accurate and reliable it is.
What is your favorite aspect of this product?
Zoho Social allows us to get accurate data about our social media performances. It is fast and affordable to use. The support team is so helpful.
What do you dislike most about this product?
I do not dislike any feature about Zoho Social. It is an incredible tool.
What recommendations would you give to someone considering this product?
This is a great social media management and monitoring software that every business need. It will offer you accuracy and reliability.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ebelio B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
powerful social media trend monitor
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
When it comes to tracking your social networks and the interactions you have with your visitors on a daily basis, there is one advantage and that is that you don't lose data when you work on different platforms or accidentally exit the application system; you pick up where you left off. It is the most excellent choice when it comes to selecting software that is convenient and modern to use.
What is your favorite aspect of this product?
The only thing it lacks is a visual scheduling feature similar to what Later.com offers. On the other hand, Later doesn't have as many networking options, such as posting to LinkedIn. If I had to add something, it would be that some of my articles come with the Zoho social tag when they are published. This doesn't apply to all platforms; however, most scheduling sites do. I'm not sure if it is removed on the higher priced plans. It is incompatible with specific applications such as YouTube and Twitter, so it is hard to ignore its existence. A lot of people don't know about this software also, it doesn't allow you to post Instagram stories.
What do you dislike most about this product?
The User interface is spotless and straightforward. I appreciated being able to look at the most recent postings and their interactions quickly. Monitoring your industry, brand, or important subjects is more detailed with the monitor and connections features than with other platforms. Additionally, I believe that the reporting is the most streamlined of any social platform. I appreciate how it integrates all social media platforms, provides data and recommends times for increased interaction. Additionally, it enables you to assign a network to another user. Everything is in one place: leads, communications, social media postings.
What recommendations would you give to someone considering this product?
The focus of the tool is to detect sources and trends in our social networks and thus guide all commercial efforts, simplifying and optimizing marketing tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nyambura K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Best Option Tool For Social Media Monitoring
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Unlike other products, Zoho Social works perfectly when it comes to both social media monitoring and management - o can therefore say it is a multipurpose software.
What is your favorite aspect of this product?
With Zoho Social, there is a lot to like. First, the ease of integration with other Zoho tools adds to the user experience. The software is easy to use and very affordable With this software, it is easy to grow our social media and those of our clients by ensuring better monitoring and management
What do you dislike most about this product?
Zoho Social hasn't presented any major issues. I have had a great experience with the software.
What recommendations would you give to someone considering this product?
Zoho Social is the best you can get when it comes to social media monitoring and management. It also comes at a great price. I would therefore recommend it without a second thought.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
