What is Zoho Desk?
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Acts with Integrity
- Effective Service
- Saves Time
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Configurable Knowledge Repository
API Integration
Multiple File Type Support
Role-Based Access
Reporting and Analytics
Social Features
Intelligent Search
Cataloging
Version Control
Bulk Actions
Workflow and Approval Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Also Featured in...
IM console 1
GC Widget customization with data
People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Rudra P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic product! Easy to use
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
zoho desk integration is very easy, and has many feature as compare other software.
What is your favorite aspect of this product?
it has lot of feature and it give some credit after purchasing subscription and it is very simple and easy to use.
What do you dislike most about this product?
nothing i like every feature of this software.
What recommendations would you give to someone considering this product?
I will suggest to consider this product because it is cheaper then other products and has more feature as compare to other software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Al MUHANNA M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Caring
- Client Friendly Policies
Anuroop V.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Overall good experience with the product!
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk distinguishes itself from other similar products through its seamless integration with the Zoho Suite, enabling efficient data flow across departments. Offering multi-channel support including email, chat, social media, and phone, Zoho Desk consolidates customer interactions, while its customisation and automation features empower businesses to tailor support processes. AI-powered capabilities like Zia enhance customer insights and suggest solutions, complementing self-service options such as knowledge bases and community forums.
What is your favorite aspect of this product?
Its seamless integration with the Zoho Suite, multi-channel support options, customization capabilities, and AI-powered features are all noteworthy aspects that contribute to its effectiveness in managing customer interactions and improving overall customer satisfaction.
What do you dislike most about this product?
learning curve associated with implementing new features, potential limitations in customization options, or challenges in integrating with other third-party applications outside of the Zoho ecosystem
What recommendations would you give to someone considering this product?
Understand your organization's specific requirements for customer support software. Consider factors such as the volume of customer inquiries, preferred communication channels, team size, and budget constraints.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Altruistic