What is Zoho Desk?
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Acts with Integrity
- Effective Service
- Saves Time
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Configurable Knowledge Repository
API Integration
Multiple File Type Support
Role-Based Access
Reporting and Analytics
Social Features
Intelligent Search
Cataloging
Version Control
Bulk Actions
Workflow and Approval Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Also Featured in...
IM console 1
GC Widget customization with data
People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Anshu K.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2021
Incorporate in-depth behavioral data.
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.
What is your favorite aspect of this product?
one of your tasks as a PM is to help design new product features and improve existing ones. So, you’ll need to be able to explain what differentiates an excellent product from its competitors.
What do you dislike most about this product?
I feel, can be improved at the workplace. Encourage new technology learning Training to newcomers Team engagement activities Unfair Pay Poor communication
What recommendations would you give to someone considering this product?
Incorporate in-depth behavioral data. Retailers collect a wealth of data about their known customers as well as their anonymous shoppers. ... Leverage recommendations across the full experience. ... Incorporate social proof.
Pros
- Over Delivered
- Security Protects
- Helps Innovate
- Continually Improving Product
ARIEL L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Great For Customer Support
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk is easy to manage. Configuring Zoho Desk product is not a husstle. The integrations are numerous including other Zoho Products.
What is your favorite aspect of this product?
Social Media Integration. Manages emails. Customizes branding. Chat with clients in real-time. The reporting is great. Does analysis very well. Manages tickets.
What do you dislike most about this product?
We do not dislike a thing concerning Zoho Desk.
What recommendations would you give to someone considering this product?
Zoho Desk platform will help you interact better with your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing