What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Humayun F.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
The best paid Complete CRM platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is very intuitive and has a greatly designed UI/UX with a very good front end display. The easy to use functionalities makes it simple for companies to onboard onto Zoho CRM in a very short time span, after which customer journey improves drastically, and you have more happy customers and very few disgruntled ones. Zoho CRM has superb integration features through which you can continue to use all other business software along with Zoho CRM.
What is your favorite aspect of this product?
I love the user interface and experience of Zoho CRM. All the menus items are placed neatly in an orderly manner on the front page; hence it is very convenient to find the options you need, unlike other CRMs in which you sometimes have to dive in to open up the link to a feature. Other great features are as follows:- Live Chat Feature for website visitors, The Ability to build custom apps, Sales and Deals Funnel tracking and Leads capture through form builder.
What do you dislike most about this product?
If your business does not have the budget to spend on a CRM solution, then I would not immediately recommend Zoho as the free version has minimal features, like Sales funnel, Deals funnel, etc. And the limited number of users that can access the platform. Also easy accessible Product demonstration videos need to be available with each feature for new users and reduce the number of apps by consolidating, as a new user is suddenly overwhelmed with the large number of apps at different URLs.
What recommendations would you give to someone considering this product?
If your business is willing to invest money for a CRM platform, then look nowhere else and definitely register your users onto Zoho CRM platform. You can organize the Leads in an orderly manner, pursue the hot leads to convert them into deals, and make sure you are not missing any sales channel.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Mohiuddin R.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2022
Fantastic tool!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I like the integrations with the entire Zoho ecosystem and the marketplace is huge. Zoho CRM offers powerful features with Automations, blueprints and great reporting.
What is your favorite aspect of this product?
Zoho can also customize a lot of things via custom function. Their technical support is Great.
What do you dislike most about this product?
Their support could be better and better catered to each country. There is a bit of a language barrier and I often get put in touch with the wrong person. This can definitely improve.
What recommendations would you give to someone considering this product?
I highly recommend it to others who want to bring their whole business to the cloud with minimum effort.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Inhibits Innovation
Manish K.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Easy and reliable product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Quick and easy to use
What is your favorite aspect of this product?
Leads distribution is very good
What do you dislike most about this product?
Server issues sometimes
What recommendations would you give to someone considering this product?
Very good product for sales and lead management!
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service