Yext

Advanced/Faceted search

Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

AI/Machine Learning

The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

User interface for search/retrieval

Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Multi Format Support

Support of multiple common document formats for indexing and searchability on both filenames and contents.

Processing and Indexing

Processing of files found in the discovery process and indexing of filenames and contents.

Search Query Parsers

The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Results Sorting

The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Synonyms and Stemming

Indexing of similar words or variations of words and phrases.

Content Aggregation

The ability to aggregate content from multiple sources into one searchable index.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.