Enterprise Search

Enterprise Search helps users securely find, retrieve, and organize information from a variety of internal databases, documents, intranets and applications (CRM, ERP, HRIS), as well as from externally facing sources such as websites.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
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The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract
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Enterprise Search Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

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Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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IBM

IBM Watson Explorer

With IBM Watson® Explorer, a cognitive exploration and content analysis platform, you can hear your data talking. Explore and analyze unstructured and structured content to uncover trends and patterns that improve decision-making, customer service and ROI. IBM clients have used Watson Explorer to understand 100 percent of incoming calls and emails, improving the quality of information and their ability to use that information. Built-in cognitive capabilities — powered by machine learning models, natural language processing and next-generation APIs — can unlock value from all your data and help you gain secure 360-degree view of customers.

8.0

Composite Score

8.1

CX Score

+81

Emotional Footprint

80%

Likeliness to Recommend

25

Reviews

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Lucidworks

Lucidworks Search and Discovery

With Search and Discovery, all of your data sources available from one interface enriched with context and personalized relevancy. So you find what you need the first time. And like all our solutions, our search and discovery applications can be deployed on-prem, in the cloud,or on hybrid architectures so you choose the deployment model that best fits your security and operational requirements.

7.9

Composite Score

7.9

CX Score

+75

Emotional Footprint

81%

Likeliness to Recommend

13

Reviews

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AddSearch Oy

AddSearch

AddSearch is a lightning fast, accurate and customizable Site Search engine with a Search API. AddSearch works on all devices and is easy to install, customize and tweak. As content is getting scattered around multiple SaaS platforms and subdomains, AddSearch brings it back to your corporate website quickly and effortlessly.

7.6

Composite Score

7.7

CX Score

+82

Emotional Footprint

73%

Likeliness to Recommend

13

Reviews

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SEMKNOX GmbH

Site Search 360

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

7.1

Composite Score

6.7

CX Score

+62

Emotional Footprint

70%

Likeliness to Recommend

14

Reviews

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Apache Software Foundation

Apache Solr

Solr is a standalone enterprise search server with a REST-like API. You put documents in it (called "indexing") via JSON, XML, CSV or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV or binary results. Powered by Lucene, Solr enables powerful matching capabilities including phrases, wildcards, joins, grouping and much more across any data type

6.7

Composite Score

6.4

CX Score

+55

Emotional Footprint

70%

Likeliness to Recommend

10

Reviews

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Basis Technology

KonaSearch

KonaSearch provides a single, universal search application within Salesforce that searches all Salesforce data along with content from external sources including SharePoint®, databases and Google Drive. For Salesforce, KonaSearch searches all fields on all objects for Sales Cloud, Service Cloud, Communities, and Force.com applications, including full text search of Attachments, Chatter Files, Articles and Documents, of any size.

7.2

Composite Score

7.6

CX Score

+82

Emotional Footprint

67%

Likeliness to Recommend

6

Reviews

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Elastic

Elasticsearch

Elasticsearch is a distributed, RESTful search and analytics engine capable of solving a growing number of use cases. As the heart of the Elastic Stack, it centrally stores your data so you can discover the expected and uncover the unexpected. Elasticsearch lets you perform and combine many types of searches — structured, unstructured, geo, metric — any way you want.

6.4

Composite Score

6.7

CX Score

+66

Emotional Footprint

65%

Likeliness to Recommend

6

Reviews

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Ayfie

ayfie Knowledge Discovery

ayfie indexes and structures content lightning fast so you can vastly accelerate knowledge discovery. With ayfie, empower employees to instantly find and use documents and data from any storage location. ayfie provides better content management to leverage content across platforms and environments. With ayfie, extract insights from unstructured content and eliminate the need to manually search through multiple document management systems, file servers, mailboxes or databases.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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Hawk Search, Inc.

Hawksearch

Hawksearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

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Composite Score

10.0

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

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Axonic Informationssysteme GmbH

Lookeen Server Enterprise Search Technology

Companies can no longer do without a highly functional and reliable IT infrastructure. The Lookeen® Server is a sophisticated Enterprise Search software for companies that need total control of, and accessibility to, their data, around-the-clock. Lookeen Server’s search technology guarantees that answers, information and files within your company are always up-to-date and searchable by all employees.

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Composite Score

4.5

CX Score

+38

Emotional Footprint

67%

Likeliness to Recommend

1

Reviews

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Sinequa

Sinequa Insight Platform

Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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Micro Focus

IDOL

IDOL uses Artificial Intelligence to provide text analytics, speech analytics and video analytics on a wildly diverse set of file formats across a comprehensive range of data repositories . With this world leading data coverage, IDOL underpins applications ranging from enterprise search to open source intelligence and chatbots, enabling real-time focus on the most valuable information within a tsunami of irrelevant data.

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Composite Score

8.0

CX Score

+85

Emotional Footprint

56%

Likeliness to Recommend

1

Reviews

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Technia

EXALEAD

Use EXALEAD to search, discover, and manage your information assets for faster, smarter decision-making, real-time unified data access, and improved productivity. EXALEAD is reshaping the digital content landscape with a platform that uses advanced semantic technologies. This brings structure, meaning and accessibility to previously unused or under-utilised data.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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IBM

IBM Watson Discovery

Traditional enterprise search and search engines don’t provide employees and customers with exact answers. They can’t understand the nuances of phrases and acronyms in your industry and accurately search through your complex documents in a timely manner. Watson Discovery solves these challenges. It is enterprise search that delivers specific answers to your queries while also serving up the entire document and supporting links, allowing your employees and customers to make informed decisions with confidence.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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iManage

iManage RAVN Insight

iManage RAVN Insight takes enterprise search and knowledge management to the next level through AI. Leveraging the RAVN AI technology, Insight finds, analyze and identifies organization information buried in disparate systems regardless of location.

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Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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