SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

7.8 /10
Category
SearchUnify Cognitive Search
7.8 /10

What is SearchUnify Cognitive Search?

With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

3% Negative
12% Neutral
85% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Altruistic

Feature Ratings

Average 77

User interface for search/retrieval

100

Advanced/Faceted search

100

Content Analytics

100

Content Aggregation

82

Multi Format Support

81

Synonyms and Stemming

78

Processing and Indexing

76

Results Sorting

74

Search Query Parsers

73

Vendor Capability Ratings

Average 78

Vendor Support

88

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

79

Breadth of Features

79

Business Value Created

77

Availability and Quality of Training

77

Ease of Implementation

76

Quality of Features

74

Usability and Intuitiveness

73

Ease of Customization

71

SearchUnify Cognitive Search Reviews

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2024

Easy to use, support is incredible, feel appreciat

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Dorothy W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Product and the team help us to reach our goals!

Likeliness to Recommend

9 /10

What differentiates SearchUnify Cognitive Search from other similar products?

Fair cost structure, not paying by user. Customer success, leadership, sales and technical team are very responsive and helpful.

What is your favorite aspect of this product?

I care about customer results and the robust user analytics provided.

What do you dislike most about this product?

Some version upgrades do require our IT team along with testing and coordination however I think that is common.

What recommendations would you give to someone considering this product?

Ensure you define and prioritize your business requirements with key stakeholders. Ensure you dedicate staff to learn the product, interpret and monitor the analytics and results monthly.

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kristin W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Great product and support

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

It's been a few years since I've compared them but the things that I would say differentiates is the services and support team. They are very open to new ideas and I see those ideas implemented or at least added to their roadmap quickly. The product continues to evolve and improve and I liked it when we first chose it so that's a big plus. The SearchUnify team has been a great partner and they work hard to ensure that they are meeting and exceeding our expectations, I've worked with many vendors over the years and I'd put this team at the top when it comes to service.

What is your favorite aspect of this product?

I'm a data person so my favorite aspect is the analytics. I love how you can clearly see what is going on in the search journey. You can control the relevancy of the results and soon after see the improvement through the data.

What do you dislike most about this product?

I really like just about everything about the product. The biggest issue that I've had is mostly on our end due to controls we have in place and the fact that our use case is a little different. I think sometimes the effort to get things to work is a little more than if we could just use the out of the box connectors as designed but once we work through them, the end result is great.

What recommendations would you give to someone considering this product?

I would look at how SearchUnify solves your problem, and then take a step further and think about what other problems you can solve. I have uses outside of what we bought it for and that is where we really start seeing some ROI. Having a support Sponsor and doing some internal selling to the system admins of the systems you want to connect to is also a good idea.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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