WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Deploying your e-commerce websites easily

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com offers professional website hosting coupled with some powerful advantages: while some hosting providers would just go on with providing a domain and server package, WordPress.com would provide not only a collection of premium WordPress themes for your stores, but also direct features and integrations for accepting payments from 60+ countries. It like a WordPress, but powered by customer support, marketing tools, and monetization integrations, at a monthly cost.

What is your favorite aspect of this product?

I really love that a free domain name is included for one year with any of the WordPress package. Furthermore, it removes the burden from the user of having to perform complex server setup, installing WordPress, creating databases, configuring PHP or even performing DNS mapping at 3rd parties. Automatic website backup and the ability to restore with 1 click also makes WordPress.com an outstanding offer.

What do you dislike most about this product?

What I dislike is that WordPress.com storage is limited at 13GB for Premium plans and 200GB for eCommerce plans. Also their is no indication of the resources allocation in terms of CPU and RAM. Yu do not have that 100% customization control with WordPress.com as compared to hosting on your own servers, for WordPress.com tries to upsell you features which would otherwise be free, if you were self-hosting.

What recommendations would you give to someone considering this product?

If you are starting an eCommerce store and do not want to bear the burden of website development and server setup, but instead have a fast deployable solutions, WordPress.com is the best fit. It will make you save a lot of money in terms of IT staffs. It is a complete solutions and will have your business running online almost instantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rachael W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic support in building a website

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is really simple to design and build a webiste using WordPress.com.

What is your favorite aspect of this product?

The tool is very simple to use, once you get over the learning cure. It has drag and drop features and helps me create a mobile - friendly website. I love the customisation options and the ability to add my own fonts and colour scheme. It enables me to share my work and grow an audience.

What do you dislike most about this product?

It can take time to get used to using the software, but that is expected with all technology.

What recommendations would you give to someone considering this product?

If you are looking for a simple and friendly way to build a website, then I highly recommend using WordPress.com.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniella F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A free and open-source content management system

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

SEO- SEO is a better option than PHP or any other website administration because it has all the necessary tools to complete the job. Designing- When it comes to designing, it’s incredible that you’ve already used the basics of page builders like woo-commerce or in house builder. Fast Speed- The index page loads quickly and the cached pages may be managed easily. Migration- Migrating from one WordPress site to another is as simple as taking a backup and using the tools you already have.

What is your favorite aspect of this product?

If WordPress wants to make modifications to a website, I feel they should first contact the website’s owner. WordPress, in my opinion, should include live chat on all plans, not just the corporate one. Starting a small company using free plugins for individual blogs. WordPress offers domain names at a premium compared to other domain registrars. WordPress should have an option for automatic backup; now, this is only available through third-party plugins or by hand.

What do you dislike most about this product?

I believe WordPress should offer instant chat for all plans not just for the business plan. Creating free plugins for starter business of individual blogs. Getting domain names from WordPress is comparatively high than other domain sellers.

What recommendations would you give to someone considering this product?

Being on social media and the blogging world, WordPress has been a lifesaver for me. WordPress is a free blogging platform, but it does offer premium services such as premium themes, more storage, and the opportunity to pay to remove adverts from your articles and content... Even while they don’t really get in the way of your content, having no advertising running on your site is a nice perk if you’re serious about blogging and have a particular preference for the look of your blog, as I do. Because the Web site is free to use and to establish your own blog and to post and manage your own content.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Respectful

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