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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

477 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative

7% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Content Creation

Content Campaign Management

Content Storage

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Amjed A.

Role: Public Sector
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

WordPress Review

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It is the best website builder for people who dont have any idea about programming.

What is your favorite aspect of this product?

You can build your website without having any experience in coding. it is simple and easy to use with a lot of plugins that are designed to do specific tasks for you.

What do you dislike most about this product?

Building the website based on plugins is not totally efficient, it makes the website slower to load and sometimes it may not work as intended. Also some of the plugins are expensive.

What recommendations would you give to someone considering this product?

I highly recomend using WordPress, but you shouldnot use alot of plugins.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mouath A.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

WordPress is the best website builder to use

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Its compatibility with Google site kit. such as google search console, Google analytics and Google AdSense. Since other websites require a specific technique to do so. But in WordPress its much easier and even when you go to Google sit kit website, it asks you if you are a WordPress user or not. If yes, then the integrations is extremely easy and straightforward.

What is your favorite aspect of this product?

Simplicity, Blogging SEO and technical test.

What do you dislike most about this product?

The ability to download plugins from untrusted people, WordPress must filter that.

What recommendations would you give to someone considering this product?

Avoid installing many plugins and focus on WordPress built-in features.

Pros

Reliable
Trustworthy
Inspires Innovation
Client Friendly Policies

Alexa N.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

WordPress has thousands of ready to use templates

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

WordPress has thousands of ready to use templates which eases the content creation, the websites built-in there are indexed by the different search engines and are ranked higher. WordPress enables the user to be innovative by letting them easily switch to the “blocks” without getting the third party tool interruption.

What is your favorite aspect of this product?

WordPress can be use by the beginners, we can get access to the WordPress site through any device, and WP sites are highly ranked by search engines due to its keywords which are updated frequently,

What do you dislike most about this product?

As WordPress is SEO friendly and is free to use it requires many plugins to work properly, it gives access to many bugs and hackers. The WP users should possess the knowledge of (coding) PHP, HTML and CSS for the customization. It sometimes can be expensive as the themes available are free and overused, in orders to standout for the visitor the WordPress Designers need to buy new themes and keep the platform updated to avoid complexity.

What recommendations would you give to someone considering this product?

All the newbie, SEO consultants and businesses should use the WordPress as its functionality does not require you to be a programmer, it is so easy to operate and consists of free themes which helps in saving up the time.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Amjed A.

WordPress Review

Likeliness to Recommend

Pros

Mouath A.

WordPress is the best website builder to use

Likeliness to Recommend

Pros

Alexa N.

WordPress has thousands of ready to use templates

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Campaign Management

Content Storage

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support