WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

82

DAM (Digital asset management) Integration

81

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Lara H.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Management system and blog publishing website tool

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com provides me the ease of use because backed code is way easier to understand for users and it provides me search engine enhancement.

What is your favorite aspect of this product?

We can have control of your site easily because for every update I do not need to concern my website developer we make our updates; all the controls are in my hands. As it is a blogging platform so it helps me to make your site more idolize and allow you all settings to use those are built in such as commenting.

What do you dislike most about this product?

In WordPress.com hacking chances are high because of its open-source platform and you are provided with limited templates. There are limitations in designing your website look. As it is running on the server so needs more resources than a single web page so often it is very slow.

What recommendations would you give to someone considering this product?

It provides an interface to the website owner to manage their content database easily that is named as a dashboard in the application. You do not need any HTML editing or any file transfer protocols required for it because all it has it's built-in functionality. You can manage it from any kind of computer no specialty needed because it is a browser-based application you just need an internet connection to log into it easily so it can be accessed from any type of device. You only need two components to work on your own server: one is PHP because word press is written in PHP language and you need MYSQL for database purposes.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Jacob W.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great product

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

Its just a really simple easy to use product for running websites/content management

What is your favorite aspect of this product?

Easy of use to setup and train new employees - its very intuitive to almost anyone once you spend a few hours logged in

What do you dislike most about this product?

They sometimes do annoying things like when they forced everyone on Guttenberg update which i really did not like - had to use plugin to override it - anyone who uses wordpress will know what i mean

What recommendations would you give to someone considering this product?

There are more options now like weebly or even shopify which you may want to consider but i have no intention of using anything besides wordpress going forward for any sites i work with - i think my plan is even free which makes it even better!

Pros

  • Enables Productivity
  • Appreciates Incumbent Status
  • Security Protects
  • Helps Innovate

Cons

  • Commodity Features
  • Slower Product Innovation

Nicholas G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

To make a decent and future-expandable site

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Search engine optimization has every one of the methodical instruments to accomplish practically everything rather than in PHP or some other site on the board. Planning is astonishing you have utilized in-house manufacturer or charm commerce, the rudimentary page developer for your requirements, and some of them with essential elements are free. Quick Speed for stacking record page and the executives for reserved pages. Movement in WordPress is not difficult to simply take reinforcement and relocate with the apparatuses of yourself. It's likewise an extraordinary stage for the specialists and architects to get inventive with.

What is your favorite aspect of this product?

To make a decent and future-expandable site basically and rapidly without including software engineers, then, at that point, obviously focus on WordPress. If it's simply a point of arrival, you can pick another web-based web designer. While picking WordPress, be ready for the way that a ton of things are carried out in modules here, yet you need to pay for every one of the beneficial things. Furthermore, along these lines, the expense of possession can be very high over the long run. It's quite simple for a beginner to rapidly tweak present subjects to the look and capacity they need.

What do you dislike most about this product?

Making free modules for starter business of individual sites. Getting space names from WordPress is nearly high than other area dealers. Programmed reinforcement ought to be included in the WordPress itself, this moment it is not accessible you need to utilize outsider modules of can do physically.

What recommendations would you give to someone considering this product?

WordPress is great for site executives, particularly assuming the individual administering the site has insignificant involvement in WordPress. This is because the program is genuinely simple to learn. You can rapidly figure out how to add posts and new pages, or essentially copy existing substance to fill in as a beginning stage for new happiness. It's not difficult to review content before it goes live and you could plan content to go live on a specific day/time. WordPress has a practically limitless exhibit of choices, styles, instruments, and ways of tweaking your site.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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