Cisco Systems

Webex Calling

8.8 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative

7% Neutral

90% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Reliable

Feature Ratings

Average 84

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Web & Desktop Conferencing

Presence IM

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Customization

Webex Calling Reviews

Stella E.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic cloud-based phone calling system.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Easy to integrate with a variety of applications and other tools. Easy to add users and manage. Screen and desktop sharing is enabled.

What is your favorite aspect of this product?

Great audio quality. Allows recording of audio for future references. Great for collaboration across various departments.

What do you dislike most about this product?

Cisco devices requires skills and extra training to configure. Requires high bandwidth.

What recommendations would you give to someone considering this product?

You need webex calling for collaboration across different departments located different in different locations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Benny V.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"Excellent online meeting program."

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Webex is unique among other programs in that it has a straightforward user interface and gives you instant access to a variety of meeting options as soon as you log in to your dashboard.

What is your favorite aspect of this product?

With Webex Calling, you can easily collaborate with remote coworkers by sharing your screen, audio, and chat across the cloud. It's a piece of software that offers a service of commercial grade in terms of safety, speed, and ease of use. It has a wide variety of features that we may use in various contexts, and it performs admirably without restrictions.

What do you dislike most about this product?

Because of Webex Calling's ability to work with more than a hundred different programs, as well as its adaptability, security, speed, and excellent remote collaboration outcomes, it has had a good effect on my company. We are able to share information without boundaries, which has boosted our efficiency and collaboration. A program that allows me and my coworkers to work together online from any computer or mobile device in a way that exceeds our usual requirements.

What recommendations would you give to someone considering this product?

Webex is a great option for holding meetings and has a straightforward UI, so I'd like to recommend using it. Given its comprehensive nature and power, it can be utilized in tandem with a wide variety of programs used in the workplace today.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Srilekhya K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Webex is seamingly smooth

What is your favorite aspect of this product?

User experience

What do you dislike most about this product?

Not Applicable

What recommendations would you give to someone considering this product?

Great communication

Pros

Reliable
Fair
Generous Negotitation
Over Delivered

Webex Calling

What is Webex Calling?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2019 Emotional Footprint Champion

2018 Data Quadrant Gold Medalist

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Calling Reviews

Stella E.

Fantastic cloud-based phone calling system.

Likeliness to Recommend

Pros

Benny V.

"Excellent online meeting program."

Likeliness to Recommend

Pros

Srilekhya K.

Easy to use

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

Microsoft Teams

Google Voice

Zoom Workplace

Avaya Experience Platform

RingCentral MVP

AT&T Office@Hand

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Web & Desktop Conferencing

Presence IM

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Customization