Cisco Systems

Webex Calling

8.8 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative

7% Neutral

90% Positive

Pros

Helps Innovate
Enables Productivity
Reliable
Respectful

Feature Ratings

Average 84

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Customization

Webex Calling Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Best enterprise communication solutions

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam J.

Role: Consultant
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2020

Great Stability and Feature Rich

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Clear path between on premise and cloud solutions.

What is your favorite aspect of this product?

Scalability and mobile user features.

What do you dislike most about this product?

Can get very complicated with the network configuration.

What recommendations would you give to someone considering this product?

Stay with Cisco on premise solutions and involve a partner in design and deployment.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Cons

Vendor's Interest First

Javier D.

Role: Consultant
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

Unified communication with excellent features

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

What differentiates Cisco unified communications from its competition is that Cisco has a very broad portfolio not only of software but also of hardware, so there is always compatibility between both worlds. This does not always happen with the competition.

What is your favorite aspect of this product?

The possibility of starting with a call control and then incorporating other solutions that are quickly coupled to the rest.

What do you dislike most about this product?

There is nothing I dislike about this solution.

What recommendations would you give to someone considering this product?

The Cisco solution for unified communications is excellent because it fits all types of business, from small to large. And also allows to integrate it to other solutions already implemented. With the change to subscription licensing, you can maintain the investment over time, because that same license can be used on premise or in the cloud.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Respectful

Webex Calling

What is Webex Calling?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2019 Emotional Footprint Champion

2018 Data Quadrant Gold Medalist

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Calling Reviews

Best enterprise communication solutions

Likeliness to Recommend

Pros

Adam J.

Great Stability and Feature Rich

Likeliness to Recommend

Pros

Cons

Javier D.

Unified communication with excellent features

Likeliness to Recommend

Pros

Most Popular Webex Calling Comparisons

Microsoft Teams

Google Voice

Zoom Workplace

Avaya Experience Platform

RingCentral MVP

AT&T Office@Hand

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Mobility

Session Border Controller

Continuous UCC

Analytics Reporting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of Customization