What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
65 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audience Segmentation
Conversion Analysis
Data Analysis and Survey Function
Device and Browser Analytics
Data Warehousing
Data Integrity
Data Management
Analytics and Reporting
Marketing Analytics
Mobile Functionality
API Framework
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
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WalkMe Reviews
Zeeshan B.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Dec 2023
The Walk-Me UI was easy to understand and pick up.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
The UI is laid out in a way that is easy to understand and new users can pick it up after a couple of days
What is your favorite aspect of this product?
The smart walkthrough layout
What do you dislike most about this product?
Some of the data is hard to understand how its being pulled.
What recommendations would you give to someone considering this product?
It is not customizable but it is efficent
Pros
- Reliable
- Unique Features
- Saves Time
- Performance Enhancing
Cons
- Inhibits Innovation
- Less Inspiring
- Less Generous
Hicham M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great potential, but little enterprise readiness
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Integrations and some of the AI features
What is your favorite aspect of this product?
Ease of integrations
What do you dislike most about this product?
Backend management, experience is separated
What recommendations would you give to someone considering this product?
WalkMe can do many things, be sure to establish a comprehensive IT strategy & architecture to see that it doesnt step on other platforms toes.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Inspires Innovation
Cons
- Under Delivered
Paweł Z.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Helps to realize & fix end users' pain points
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Dedicated training program, continuous support & client-first approach. App itself is easy-to-use and not limiting the user potential for guidance creation.
What is your favorite aspect of this product?
It is easy to start using the app and the more you use it, the more opportunities for process improvements & automations you'll spot. It is a great tool to get things done fast & conceptualize the guidance, track the performance of it and adjust based on the feedback.
What do you dislike most about this product?
It depends on the integration method & environment to which you're deploying WalkMe, yet it might happen that figuring out where the issue sits (WalkMe vs website itself) might be problematic. For more advanced use of WalkMe capabilities, user has to be aware of basic programming language (HTML, CSS, jquery) which is not a bad thing, yet its worth to consider it at the beginning of the project.
What recommendations would you give to someone considering this product?
If you're looking for a quick way to improve the user adoption and digital uptake of your solution, WalkMe can help you identify opportunities & user pain points. Following it up with analytics capabilities, you'll be able to answer these points with solutions fit for purpose. This process might be faster than reaching out to application/website directly and waiting for them to answer the need, so definietly if you're into customising the journey, then you should consider WalkMe as the tool worth using.
Pros
- Helps Innovate
- Enables Productivity
- Continually Improving Product
- Reliable
