What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
65 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audience Segmentation
Conversion Analysis
Data Analysis and Survey Function
Device and Browser Analytics
Data Warehousing
Data Integrity
Data Management
Analytics and Reporting
Marketing Analytics
Mobile Functionality
API Framework
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
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WalkMe Reviews
B. C. N.
- Role: Consultant
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
User-friendly solution with powerful capabilities.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I think WalkMe sets itself apart from comparable products due to its strong Digital Adoption Platform (DAP) features, allowing it to streamline processes by guiding users through the application interface.
What is your favorite aspect of this product?
I particularly appreciate WalkMe for its intricate branching options and the capabilities it offers for field validations.
What do you dislike most about this product?
None can come to mind.
What recommendations would you give to someone considering this product?
For those contemplating WalkMe, I strongly advise delving into the valuable resources available in WalkMe University. It's essential to engage in hands-on practice with various scenarios, allowing for a thorough grasp of the framework and the effective utilization of its extensive features. Additionally, it's crucial to assess the specific business challenges they aim to address and ensure that WalkMe possesses the appropriate capabilities to resolve them.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Richish K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Must have!!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
The custom event tracking was way better than the other DAP we used, Pendo. Onboarding guide solution was also a key differentiator.
What is your favorite aspect of this product?
Funnel analysis for customer journey mapping.
What do you dislike most about this product?
Real time tracking of our key events.
What recommendations would you give to someone considering this product?
DAP is a must have for all SaaS products and Walkme have almost everything wrapped neatly inside the package. Great ROI !
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Lynda C.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use and a Fantastic product
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Easy to integrate, adapt and implement
What is your favorite aspect of this product?
Easy to learn and adapt
What do you dislike most about this product?
Nothing. All is good
What recommendations would you give to someone considering this product?
Please consider the product as per needs and budget
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing