What is Ultimate?
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ultimate?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ultimate Reviews
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Easy to use, game-changer, true problem solver
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aarne L.
- Role: Public Sector
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Great chatbot solution with good features.
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Good NLP for finnish language.
What is your favorite aspect of this product?
Easy to integrate in various systems.
What do you dislike most about this product?
More customization options would be great to add in coversations flows. Etc. it would be enable to mix dialogue based chat and button based chat flows in more controllable way inhouse
What recommendations would you give to someone considering this product?
Good product to build up small scale PoC and then validate how does it support your business and scale up from that.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity