What is Ultimate?
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ultimate?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ultimate Reviews
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2022
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Inspires Innovation
Shubham S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
A very worthy chat automation system!
Likeliness to Recommend
What differentiates Ultimate from other similar products?
It is really robust when it's software architecture is taken into consideration. Other than that it also has very good automated conversational ai power.
What is your favorite aspect of this product?
It is really cheap when compared to the other chat automation systems in the market.
What do you dislike most about this product?
The product can not be integrated with almost every product out there.
What recommendations would you give to someone considering this product?
If you are looking for a chat automation system which is cheap and robust by the system architecture then you should definitely go for this one.
Pros
- Continually Improving Product
- Client Friendly Policies
- Transparent
- Friendly Negotiation
Cons
- Less Efficient Service
- Less Productive
- Under Delivered
Luiz D.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Aug 2022
Simple and fast, secure and fantastic product!
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Better performance
What is your favorite aspect of this product?
Security and price
What do you dislike most about this product?
Velocity and menus
What recommendations would you give to someone considering this product?
Price and support
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Vendor Friendly Policies