What is Ultimate?
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ultimate?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Workflow Processing
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ultimate Reviews
Ashim M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2022
Great product with a very user friendly feel.
Likeliness to Recommend
What differentiates Ultimate from other similar products?
The simplicity and user friendliness I regards to the usage.
What is your favorite aspect of this product?
Ease of scope and using the features.
What do you dislike most about this product?
There is a bit of scope towards improvement and expansion towards adding additional features.
What recommendations would you give to someone considering this product?
Considering the ease of the product, it is a great one for new beginners.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
MILI S.
- Role: Finance
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Aug 2022
Must use product, easy platform, easy to use
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Use ability and performance efficiency
What is your favorite aspect of this product?
Easy usage and understanding
What do you dislike most about this product?
Less specifications available
What recommendations would you give to someone considering this product?
Must use, fantastic product, easy to use platform
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Inspiring
Raj S, S.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2022
Excellent product and its features
Likeliness to Recommend
What differentiates Ultimate from other similar products?
Very good support and easy to adapt
What is your favorite aspect of this product?
Same as above.
What do you dislike most about this product?
not that i remember of right now.
What recommendations would you give to someone considering this product?
go for it. worth the investment.
Pros
- Helps Innovate
- Performance Enhancing
- Client Friendly Policies
- Security Protects