What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Time and Attendance
Position Management
Self-Service Applicant Portal
Workforce Planning
Performance Management
Talent Management
Talent Acquisition
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Payroll
Score 8.3
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Workforce Management - Enterprise
Score 8.2
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Talent Management
Score 7.5
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Benefits Administration
Score 7.4
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Payroll
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
UKG Pro Reviews
Kelly D.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
UKG Pro is a great investment for your people!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
What differentiates UKG Pro from other similar products is the ability to configure the system the way that works for you rather than adjusting your business needs to fit the product. Also, the resources available for learning an training and the community of users that are always collaborating together and working together to make sure everyone is successful!
What is your favorite aspect of this product?
My favorite aspect of UKG Pro
What do you dislike most about this product?
What I dislike most about UKG Pro is the time it takes to resolve a payment services or tax related case. This seems to be a weak point that could really use some attention.
What recommendations would you give to someone considering this product?
My recommendation for someone considering this product would be to invest the time and resources during the implementation to ensure your team is well trained, you understand the product, and ensuring you set up the system the way you want it to work best for you! This is a huge investment financially, be sure to invest the time needed to set it up accurately. You have the dedicated experts right there, use them and you will be setting yourself up for success from the start!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Shannon (.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Oct 2024
You won't regret it!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.
What is your favorite aspect of this product?
Reporting and ease of use.
What do you dislike most about this product?
I can't think of anything.
What recommendations would you give to someone considering this product?
Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Miracle N.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2026
Enterprise-Grade Power, Complex Climb
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Its main differentiator is the deep, genuine integration between its modules. Unlike some competitors that bundle separate products, UKG Pro is built as a unified suite such that data flows seamlessly from recruiting to onboarding, performance, compensation, and payroll, and creates a single source of truth. The second key strength is its powerful, embedded analytics. It doesn't just report data; it provides strong insights and workforce planning tools directly within the platform, which is a significant step above basic reporting. You choose UKG Pro when you need one deeply connected system for a complex, global enterprise, not just a
What is your favorite aspect of this product?
The seamless integration. It genuinely feels like one unified system, not a box of separate modules bolted together. When you update a salary in the compensation tool, it flows perfectly into payroll without a second thought. That deep connectivity turns complex processes into a single, smooth workflow, which is rare at this scale. It just works the way you'd hope it would.
What do you dislike most about this product?
The overwhelming complexity. Its powerful engine comes with a notoriously steep learning curve. The interface feels dense and dated, making even routine tasks a navigation chore. For all its seamless backend integration, the front-end user experience can be frustratingly slow and unintuitive. It often feels like you need extensive training just to use it properly.
What recommendations would you give to someone considering this product?
Go for UKG Pro if you are a large, complex organization with multiple locations, global needs, or intricate HR rules, and you have a dedicated HRIT team to manage it.
Pros
- Efficient Service
- Saves Time
- Respectful
- Over Delivered
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