UKG Pro Logo
UKG Pro Logo
UKG

UKG Pro

Composite Score
8.3 /10
CX Score
8.3 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative
11% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Altruistic

Feature Ratings

Average 77

Employee Record

83

Payroll Administration

82

Scheduling

78

Time and Attendance

78

Position Management

77

Self-Service Applicant Portal​

77

Workforce Planning

76

Performance Management

76

Talent Management

76

Talent Acquisition

75

Learning and Development

75

Vendor Capability Ratings

Average 77

Breadth of Features

81

Availability and Quality of Training

81

Business Value Created

80

Quality of Features

78

Usability and Intuitiveness

77

Ease of IT Administration

76

Ease of Data Integration

75

Ease of Implementation

75

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Vendor Support

73

UKG Pro Reviews

Kelly D.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

UKG Pro is a great investment for your people!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

What differentiates UKG Pro from other similar products is the ability to configure the system the way that works for you rather than adjusting your business needs to fit the product. Also, the resources available for learning an training and the community of users that are always collaborating together and working together to make sure everyone is successful!

What is your favorite aspect of this product?

My favorite aspect of UKG Pro

What do you dislike most about this product?

What I dislike most about UKG Pro is the time it takes to resolve a payment services or tax related case. This seems to be a weak point that could really use some attention.

What recommendations would you give to someone considering this product?

My recommendation for someone considering this product would be to invest the time and resources during the implementation to ensure your team is well trained, you understand the product, and ensuring you set up the system the way you want it to work best for you! This is a huge investment financially, be sure to invest the time needed to set it up accurately. You have the dedicated experts right there, use them and you will be setting yourself up for success from the start!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Shannon (.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

You won't regret it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.

What is your favorite aspect of this product?

Reporting and ease of use.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miracle N.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Enterprise-Grade Power, Complex Climb

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Its main differentiator is the deep, genuine integration between its modules. Unlike some competitors that bundle separate products, UKG Pro is built as a unified suite such that data flows seamlessly from recruiting to onboarding, performance, compensation, and payroll, and creates a single source of truth. The second key strength is its powerful, embedded analytics. It doesn't just report data; it provides strong insights and workforce planning tools directly within the platform, which is a significant step above basic reporting. You choose UKG Pro when you need one deeply connected system for a complex, global enterprise, not just a

What is your favorite aspect of this product?

The seamless integration. It genuinely feels like one unified system, not a box of separate modules bolted together. When you update a salary in the compensation tool, it flows perfectly into payroll without a second thought. That deep connectivity turns complex processes into a single, smooth workflow, which is rare at this scale. It just works the way you'd hope it would.

What do you dislike most about this product?

The overwhelming complexity. Its powerful engine comes with a notoriously steep learning curve. The interface feels dense and dated, making even routine tasks a navigation chore. For all its seamless backend integration, the front-end user experience can be frustratingly slow and unintuitive. It often feels like you need extensive training just to use it properly.

What recommendations would you give to someone considering this product?

Go for UKG Pro if you are a large, complex organization with multiple locations, global needs, or intricate HR rules, and you have a dedicated HRIT team to manage it.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Over Delivered

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