What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Time and Attendance
Position Management
Self-Service Applicant Portal
Workforce Planning
Performance Management
Talent Management
Talent Acquisition
Learning and Development
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Payroll
Score 8.3
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Workforce Management - Enterprise
Score 8.2
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Talent Management
Score 7.5
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Benefits Administration
Score 7.4
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Payroll
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
UKG Pro Reviews
Mounika R.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Sep 2024
Review on UKG pro
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
ability to have payroll and HR together.
What is your favorite aspect of this product?
Customer friendly
What do you dislike most about this product?
Nothing at this time
What recommendations would you give to someone considering this product?
The platform is user-friendly, offering powerful tools for payroll, benefits and employee management.
Pros
- Unique Features
- Inspires Innovation
- Saves Time
- Over Delivered
Please tell us why you think this review should be flagged.
Shad S.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2024
Impressive product, effective implementation
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Best of breed in HR and Payroll from legacy Ultimate Software paired with best of breed time and attendance from legacy Kronos leaves a powerful tool. The BI reporting is intuitive and robust. The customer community and learning tools are first class. Great support of the UKG team. Mobile app is easy to use for associate self service and the processes are easy to use for our Payroll and HR team members. Integrations have been developed for our benefits and RRSP matching vendors. System works well for even for a very complicated ownership structure and data structure like ours.
What is your favorite aspect of this product?
intuitive user screens for all levels of users and technical ability.
What do you dislike most about this product?
Very minor: there is only one setting for system time outs across all user groups. Not able to differentiate between a power user in Payroll/HR versus a front line worker on how long the system can be inactive before timing out and locking.
What recommendations would you give to someone considering this product?
Make sure your team is prepared prior to implementation and that your data is cleansed before implementing.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Robert S.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fantastic HRIS & Payroll & Time product
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Many features differentiate UKG from other vendors like configurable fields can be added to many screens and quickly reported upon. Time from UKG WFM smoothly integrates to UKG Payroll Gateway saving many hours. UKG Payroll Gateway has Pending Pay, Coefficient overtime (bonuses on hrly employees) and Coefficient overtime Lookback (bonuses on prior months for hrly employees). Onboarding smoothly communicates to IT and also automoves employee documents to the employees UKG Pro core record. The smoothness of moving from UKG Pro to UKG WFM (time) with SSO is very nice.
What is your favorite aspect of this product?
The Onboarding, New Hire process is very smooth with I-9, Background checks, SSO, IT Communication all works so smoothly. UKG Pro Payroll Gateway has a ROLL BACK feature that is fabulous. Payroll Gateway Pending Pay and Retro work great. Love the Coefficient Overtime Lookback feature that had system generated reports showing you that your employee is paid correctly. I like that UKG PS (Payment Services) submits our taxes and files our tax returns for us.
What do you dislike most about this product?
When wanting to start a new project, I do submit a Project Ticket (called a "Service Request") and I then have to wait 4-6 weeks for someone to call. At times, the UKG PS (Payment Services)(aka tax services) can be slow to respond to IRS notices, but I believe most payment services are a bit slow on replying to many of these complex items.
What recommendations would you give to someone considering this product?
Role Recruiting and Onboading and the UKG Pro (HR side out first), Then roll out UKG WFM (time and labor) out in a staged approach. Role out other modules in a staged approach. Don't add Check History from a prior vendor. Add Job History to history tables after you go live (4-5 months after).
Pros
- Trustworthy
- Unique Features
- Respectful
- Client Friendly Policies
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
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