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UKG

UKG Pro

Composite Score

7.9 /10

CX Score

8.1 /10

69 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Champion

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

97 Plan to Renew

2
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

10% Negative

2% Neutral

88% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Altruistic

Feature Ratings

Average 72

Wellness

Performance Management

Onboarding Offboarding

Collaboration

Talent Acquisition

Employee Engagement

Career Pathing

Learning and Development

Compensation Management

Succession Planning

Rewards Recognition

Vendor Capability Ratings

Average 74

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

Human Capital Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Payroll

Score 8.1

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.7

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Videos

UKG Pro Reviews

Stephanie G.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Intuitive and user friendly!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Intuitive Great customer service and responsiveness Smart back-end structure Knowledge of HR needs

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

Recruiting - had to implement an ATS through a partner

What recommendations would you give to someone considering this product?

Negotiate on implementation fees and have an Excel guru on staff to assist!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Aaron B.

Role: Human Resources
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Went from 3 HR platforms to just 1!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Integration of services

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

How certain modules, learning and recruiting, are still outside of core and disparate.

What recommendations would you give to someone considering this product?

What is your main decision for looking at a new HRIS?

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2020

UKG Pro scales with our needs and goals.

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Enables Productivity
Respectful
Acts with Integrity

Cons

Vendor Friendly Policies
Under Delivered

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

UKG Pro Ratings

82 Likeliness to Recommend

2 Since last award

97 Plan to Renew

2 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Career Pathing Ability to map and communicate standard employee career paths.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Software provides ability to track and measure employee compensation

Succession Planning Software contains employee succession planning functionality.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Enterprise

Payroll

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

Stephanie G.

Intuitive and user friendly!

Likeliness to Recommend

Pros

Aaron B.

Went from 3 HR platforms to just 1!

Likeliness to Recommend

Pros

Cons

UKG Pro scales with our needs and goals.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Wellness

Performance Management

Onboarding Offboarding

Collaboration

Talent Acquisition

Employee Engagement

Career Pathing

Learning and Development

Compensation Management

Succession Planning

Rewards Recognition

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Usability and Intuitiveness