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What is Twilio Customer Engagement Platform?
Streamline your communication capabilities with Twilio's advanced suite of APIs
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
96 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio Customer Engagement Platform?
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Integration APIs
Code Libraries
Communication APIs
WebRTC-based Calling
Software Development Kit
Online Cloud Platform
Cloud Integration
Drag and Drop User Interface
MMS API
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Twilio Customer Engagement Platform Reviews
![](https://cdn.softwarereviews.com/production/profile_image/1916015/original/1916015.jpg?1707237105)
Ashley L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Fully editable and intuitive interface.
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio is an intuitive platform with a fully editable and easy to use interface. It allows send and receive SMS, MMS and WhatsApp messages reliably and integrates directly with WordPress. It also offers a large number of services that clearly exceed those of Bandwidth.
What is your favorite aspect of this product?
Twilio offers a scalable and engaging voice experience with unique customization options, it addresses almost all communication channels, including voice, SMS, video calls, chat, etc. Easily integrates with WhatsApp, wordpress, mailchimp and Monday.
What do you dislike most about this product?
There is not a single thing that I dislike about Twilio.
What recommendations would you give to someone considering this product?
It is a profitable platform, it offers reliable WhatsApp and Instagram messaging. It also allows seamless tracking of conversations via SMS, Facebook and RCS Business Messaging instantly.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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Zaw W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Profitable.
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio provides an excellent API, has a very good messaging function, VoIP calls, multiple and easy integrations between Salesforce and WhatsApp.
What is your favorite aspect of this product?
I like Twilio for its efficiency. We currently use it to send more than 2000 fully automated messages. We also integrate it with Salesforce as a defined messaging platform.
What do you dislike most about this product?
Twilio is a very efficient automated messaging platform.
What recommendations would you give to someone considering this product?
It is an easy-to-use, intuitive and responsive platform, ideal for companies that need send more than 2000 fully automated daily messages. That's why I recommend Twilio in Salesforce as the primary instant messaging software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Derek B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Twilio: the most active and effective SMS platform
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio is a very active voice and text based communication platform, it provides effective monitoring of our virtual line and our balance like no similar platform.
What is your favorite aspect of this product?
I like to use Twilio because it is very simple and easy to use, I can automatically send SMS, make calls and even send text messages quickly from my WhatsApp.
What do you dislike most about this product?
Twilio is a very powerful platform but I would love for its interface to be lighter.
What recommendations would you give to someone considering this product?
Twilio offers 24/7 support, it's a great platform, it has a powerful API that makes it easy to schedule calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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