What is Textline?
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTextline Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Textline.
95 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textline?
Pros
- Caring
- Respectful
- Trustworthy
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Opt-in
Text Messaging
Application Integration
Surveys Feedback
Communication Archive
Mobile Marketing Management
Marketing Analytics
Mobile Payments
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Textline Reviews
Suzanne T.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great product! Saves Time and money
Likeliness to Recommend
What differentiates Textline from other similar products?
Ease of implementation and ease of use.
What is your favorite aspect of this product?
Easy to add all existing contacts
What do you dislike most about this product?
Nothing at this time
What recommendations would you give to someone considering this product?
Best decision we have made to improve the communication between our business and our customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Holly K.
- Role: Industry Specific Role
- Industry: Agriculture
- Involvement: End User of Application
Submitted Feb 2023
FANTASTIC PRODUCT
Likeliness to Recommend
What differentiates Textline from other similar products?
Textline is easy to use and set up.
What is your favorite aspect of this product?
Customers are more comfortable texting vs. calling. And we don't have to give out our personal phone numbers.
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Saves time. Can be texting with a customer while doing other tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David G.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2023
Wonderful product. Easy to use and reliable.
Likeliness to Recommend
What differentiates Textline from other similar products?
Easy of use
What is your favorite aspect of this product?
Easy to use and reliable.
What do you dislike most about this product?
Downtime sometimes
What recommendations would you give to someone considering this product?
Investigate all features
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity